Desktop Support Engineer

HCLTech's global shared services business based out of Gothenburg is strategically placed to help customers accelerate their journey towards private and public cloud. Two state of the art data centers in Sweden, and multiple delivery centers across the Nordic region, offer agile, scalable, and flexible managed mainframe services. This in turn helps enterprises reduce TCO, while improving quality of delivery significantly.


In today's uncertain world, not even the best contract can capture what will change tomorrow but HCLTech has become one of the best IT services companies in Sweden by virtue of the fact that it creates strong and long-lasting vested partnerships that go well beyond the contract.
Note: Candidates must be eligible to work in Sweden
Candidate must be fluent in Swedish and English
No Visa Sponsorship
Mandate to have driving license for manual gearbox.


Job Description:
The team members work with local IT contacts and the end-user community providing support and delivery on-demand for end-user equipment. This position is with the User request team in Gothenburg.


Role requirements
§Basic understanding of Asset Management for end user equipment
§Basic understanding of web shop environments
§Ability to work in multiple delivery and management tools
§Ability to work with suppliers and purchasing tools
Main responsibility
§ Support for user inquiries for all local customers.
§ Ensure the ability to deliver equipment and support according to set service levels
§ Helping end users with their IT-problems, (PC, phones and peripherals) at IT Service Spot, at their desk and also supporting IT-equipment in conference rooms.
§ In the IT Service Spots, client's users can also pick up their ordered new IT equipment and hand in old for scrapping, so such service is also included
§ Ensure that documentation and follow-up takes place in a professional manner
§ Be the natural point of contact for end users regarding order questions
§ Troubleshoot and resolve problems with systems and orders.
§ Provide or assist in reporting requests as needed.
Essential skills and experience
§ At least 1-2 years working experience, preferably requires end user contacts, so some sort of customer service will do or a helpdesk
§ Requirements for fluently written and spoken Swedish and English
§ Divers License for manual gearbox a must.
§ "Personal IT-support" for friends and family - kind of person
§ Excellent Analytical skills
§ Junior technicians with a strong computer interest, not necessarily a degree (or similar) in IT.
§ Good knowledge of Microsoft office
§ Proven team player with a high degree of integrity, credibility and confidentiality.
§ Ability to work independently.
§ Self-started and driven individual.
What we offer:
Competitive salary and performance bonuses
Opportunity for career progression
Young and vibrant team environment
Social benefits package
Professional on-boarding and on-going trainings



Are you willing to build up your career with us? - We'll be happy to receive your resume in English!
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** Only candidates selected for interview will be contacted