Developer (404373)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
You will work in Karlskrona within the development organization for Operations Support Systems (OSS) within Business Unit Digital Services. Our responsibility in Karlskrona is the development of products within the Provisioning and Activation area, i.e. activation of Subscribers, Services and Resources. Currently we have ~400 installations worldwide and our products serve over 2 billion users. You will be at the forefront of Ericsson’s 5G core development. We use technologies like Java, Scala, AKKA, Cassandra, OpenStack, Docker and Kubernetes. Development is done according to Agile principles in multi-functional self-organized teams with typically 5-7 Developers. Cornerstones in our development are a very high level of test automation, continuous integration and daily deliveries in the DevOps approach. Our organization is due to its moderate size very familiar and has short decision paths.
Unit Description
Ericsson Digital Services helps service providers prosper in the digital economy. From improving the way service providers engage with their customers to automating operations, we're helping service providers reach new levels of programmability, access and agility – levels that digital natives call home. We provide solutions consisting of software and services in the areas of Digital Business Support Systems (BSS), Operational Support Systems (OSS), Cloud Communication, Cloud Core, and Cloud Infrastructure. The portfolio is focused on 5G-ready, cloud-native, automated and industrialized solutions to secure a smooth digitalization journey towards 5G.
Ongoing digitalization, together with virtualization and the introduction of 5G is driving new opportunities for service providers. It gives possibilities to capitalize on the investments better by programming and slicing 4G and 5G networks for specific consumer and industry needs. It also gives possibilities to automate operations and become radically more efficient and to serve and engage with customers digitally.
You will
Deal with customer support request according to the defined process
Provide support in technical query and source code level solving to problems reported by Ericsson 1st line engineer
Register trouble report with recommendation of the solution towards the Design Maintenance team when identifying SW bugs.
Take 24/7 emergency duty and support on critical cases
Collect feedback from the customer side and submit to R&D program to continue improving product
Continuously update the knowledge base
Participate in FFI (First feature introduction) activity
Provide on-site support when needed
Support in serviceability and service preparation activities

To be successful in the role you must have
B.SC or M.SC or similar in telco relevant area (SW development)
Cassandra database knowledge is a bonus
Knowledge in Cloud Native and Kubernetes
Experience in function test and system test
Problem-solving experience in complex systems
Working experience in area >5 years
Support role requires that you are able to work under high pressure from customer/local company
The work is very collaborative, so we want great teammates
To communicate with customers/local companies in stressful situations require good communication skills

This position will report to Product Development Leader.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Location
Karlskrona, Sweden.
Application Process
Willing to take part in the recruitment process? Please apply to the system by attaching your CV as soon as possible. Please be advised that due to GDPR we cannot accept CVs sent by email.
Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
Primary country and city: Sweden (SE) || || Karlskrona || R&D