Developer

Our Exciting Opportunity

We are now looking for a IMS Customer Support Engineer to handle customer support requests (units, nodes, networks, systems and solutions). Your role will include all support activities such as: requirement analysis, hardware troubleshooting, integration, verification, simulations, solution level troubleshooting, node level troubleshooting, securing 24/7 phone support by taking regular turns of on-call duty, Product Lifecycle Management support and product documentation. Our focus is on Lean and Agile ways of working. We coordinate in multi-functional development teams in which continuous improvement, innovation and knowledge sharing is part of the daily work!

You will

Perform continuous analysis and requirement handling.
Develop and test high quality products
Perform trouble shooting and customer support
Ensure continuous improvements of products and processes
Develop competence in technical domain


To be successful in the role you must have

A BSc or MSc degree in Computer Science, Electrical Engineering or equivalent is required
3-5 years of experience in a related field
Demonstrated ability: IMS, VoLTE, 5G
Good collaboration and networking skills
The ability to adapt, respond to change and innovate
A result oriented attitude and know how to meet customer expectations
Good planning and organizing skills
Internet Protocol knowledge
Good communication skills. Good English language skills in both writing and conversation


Please note that all applications have to go through ITM and applications outside ITM would not be considered.
Reach out to the recruiter- Abhinav Khanna (abhinav.khanna@ericssom.com) or Hiring Manager- Ken Egan (ken.egan@ericsson.com), in case you need any clarification.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Sweden (SE) || || Stockholm || [[mfield2]]
Req ID: 515003