Developer Relations Manager

The Developer Relations team is the primary contact between the EA digital platform (EADP) and game development teams. You will partner with game studios at every stage of their projects, and help EADP understand the needs, schedules, issues, and strategic goals of the game teams. You will also manage these relationships to ensure long-term success of EA.
In Developer Relations, we are focused on partner engagement and success, community building, onboarding of EADP products, and act as an important feedback loop for improving platform products.
Responsibilities
Reporting to the Director, Developer Relations and Solutions, you will make the process of applying the power of the Digital Platform (EADP) easy by:
Be knowledgeable about all EADP products to represent their core usage, features, and provide main support contacts
Use platform expertise to guide partner teams/studios on solutions and adoptions to best suit their needs
Coordinate with other program managers, product managers, engineers, live producers, and designers on individual titles to ensure EADP technologies are delivering on expectations that delight our partners and players
Provide feedback of current operations and relations between studios and EADP teams
Help map game/studio needs to EADP products and identify gaps/feature requests for roadmap building
Develop trusted relationships with game team partners for all EADP-related matters
Guide game teams through EADP product onboarding flows
Provide initial support when customers don't know the next steps
Manage the support status for the account: remove blockers, address incidents, and help accomplish team goals
Maintain key account information and project status
Represent EADP in game-related meetings (i.e. Launch Readiness, Gate Reviews)
Be the voice of the customer, providing insight of overall themes, concerns, needs and process/feature gaps that will help develop strategic plans to best support our partners and players

Qualifications
4+ years of experience working in technical program management and systems integration, and an understanding of business/product management
Experience across all phases of product development using Agile and Waterfall methodologies, especially with enterprise platforms
Experience working with lifecycle management solutions (JIRA, Confluence)
A solid foundation in computer science, experience as or with software developers
Comfortable with communicating with all levels of management and developers
Experience with HD and mobile gaming industry, development, platforms, and ecosystems
BS or BA degree in computer science or equivalent experience is desirable
Passionate about games