Developer Relations Specialist

Trail is redefining the future of gaming by bringing the best mobile games to the web.
WHY?
Mobile gaming is a massive industry filled with hundreds of thousands of titles in dozens of genres. Game discovery is a nightmare and requires publishers to make huge advertising spends to gain visibility. Thousands of amazing mobile titles have no reasonable way to cut through the noise. Trail’s porting and publishing solution allows mobile developers to easily release their titles on browsers, opening massive new audiences who want high quality games available with a single click.
WE’RE DIFFERENT.
Think of us as an app store for browsers. But with no downloads. No installs. No paywalls.
We’ve stripped away all the barriers so players can simply launch a game and play. It’s as simple as that.
We aren’t an emulation environment, and we aren’t a cloud streaming solution. Our platform is a completely new solution that maximizes performance while minimizing external dependencies. We work directly with developers who port their titles to the Trail platform also enables cross-play with the original mobile game.
THE JOB.
The Developer Relations Specialist will report directly to the CCO and will be an essential part of our growing organization as we continue to expand the portfolio of game titles running on the Trail platform. You will be the first Dev Rel employee at Trail which means there will be a massive green field of developer, studio and publisher relationships to pursue, manage and grow. This role will require a highly self-motivated person with a passion for the gaming industry. As a hybrid support and business development role you will be asked to be the main point of contact to field questions and feedback from potential or existing customers, while also developing relationships that can lead to new opportunities within these accounts. In essence, you are the face of Trail to our valued customers and should be ready and willing to give them the best experience possible when they publish on the Trail platform.
WHAT YOU’LL DO.
Manage a broad portfolio of small and large developer, studio and publisher accounts
Support and report incoming feedback, questions and requests from existing customers
Work strategically with your accounts to understand needs that could translate into Trail features
Hold regular account status meetings with each customer
Utilize existing toolchains or develop new processes to produce internal performance dashboards
Work closely with Sales and Marketing to coordinate on customer communication
Assist in the Sales cycle as we negotiate content acquisition with key publishers
Propose creative ways to inspire and motivate our customers to maximize retention
Develop Case Study materials highlighting specific Trail value propositions



WHAT YOU’LL NEED.
3-5 years experience in developer relations, preferably in mobile
A love for games – you will be the internal expert on all customer games and how they function
A pre-existing network of mobile developers, studios and publishers
Knowledge of publishing, payment and performance platforms is desirable
Previous experience developing or marketing mobile games a big plus
Enough technical expertise to intelligently field feedback and requests from developers
Global regional experience in the Nordics, EU, US, APAC, and JP are highly valued