DevOps Support engineer

Assignment Description:
Connecter Runtime Operations is building a team to support our Connected Car Platform Delivery.
You will be part of the newly formed team and have the possibilities to work in a rapidly growing
organization where you can help us build an outstanding environment.
We are now looking for a Cloud & Connectivity Support with relevant competence in Cloud DevOps area
with strong team player work ethic.

Responsibilities:
• Provide 2nd line support to 1st line customer engagement center
• Manage issues (log, drive, evaluate, troubleshoot, trigger actions, categorize, prioritize, verify)
• Coordination and communication within the team, organization and with supplier support
• Implementing various development, testing, automation tools, and IT infrastructure
• Setting up tools and required infrastructure
• Have the technical skill to review, verify, and validate the software code
• Troubleshooting techniques and fixing the code bugs
• Reliability, maintainability and operation of the system
• Capacity planning
• Principled monitoring to improve MTTD/MTTR (mean time to detection/recovery).
• Encouraging and building automated processes wherever possible
• Incident management and root cause analysis
• Coordination and communication within the team and with suppliers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and
constant deployment pipeline (CI/CD Pipeline)
• Monitoring and measuring cloud performance KPIs
• Support cybersecurity team in identifying and deploying cybersecurity measures by continuously
performing vulnerability assessment and risk management
• Delivery will include an on-call schedule
• Work might include overtime as applicable per labor law

Competence:
• Infrastructure configuration, scripting languages and application and network protocols
• Working knowledge of various tools, open-source technologies, and cloud services
• Strong Software development skills
• Strong analysis skills
• Excellent troubleshooting skills
• Knowledge of open-source technologies
• Configuration and managing Cloud databases
• Awareness of critical concepts in DevOps and Agile principles

Experience:
o 2nd line support & Case management
o Automation, logging, monitoring and observability, infrastructure configuration, scripting
languages and application and network protocols
o Linux based infrastructure
o Hosting microservice based solutions
o Communication Protocols: MQTT, HTTP, HTTPS and GRPC
o Open tracing standards
o Istio Service Mesh and configuration
o Kubernetes
o Operating connected solutions (IoT)
o GitLab, Docker, Helm, CI/CD pipeline, Stackdriver, Grafana
o Infrastructure as code: Bash, Python
o Google Cloud Platform
o Google Cloud Armor
o Google Security Command Center
o Google IAM policy Managemen