Digital Content & Merchandising Manager to HP Online Store

The Job

We are looking for new talent to join a growing and passionate HP Online Store team in Stockholm, Sweden where you will be a part of Webhelp family but work together with our client HP and join them at their office.

As Digital Content & Merchandising Manager you will contribute to making the HP Online Store the best customer shopping experience, containing the finest products. You will be working closely with product, marketing and sales teams, always with a sales focus in mind!

This is a unique opportunity to take a giant leap directly into the business where the action is. You will join the world’s largest technology company and be part of a motivated and energetic team that will help you grow both personally and professionally every day. We keep a high pace and you will be expected to work as hard. In return, you will be rewarded with getting to know the IT market from where it happens. The best professionals in the industry are your future colleagues!

If you have the drive to grow, the ability to drive ideas and would like to work in a dynamic environment please apply.

Description

In this role at HP you will be focusing on 2 core responsibilities:

First and foremost, you will ensure that the site is constantly serving the right content to the right customer at the right time to the highest standards, always with sales at the forefront of your objectives.

Secondly you will be focusing on accelerating the online marketing performance, improving conversion rates, scaling visits and conversions while basing yourself on metric data.

With your experience in an online content or ecommerce environment, you will be responsible for:

- Managing quarterly promotional and content roadmaps for the HP Online Store in collaboration with business segment leads.
- Running regular checks on the contents of the store to ensure that the site is performing to the highest standards for achieving optimal results. (Homepages, Gateways, Microsites, Offer Detail Pages, Product Details Pages & key promotional touchpoints)
- Bridging the gap between business owners and implementation according to all agreed SLA's and existing processes. You will be responsible for transforming briefs for local and central promotions into full-fledged campaigns, with a 360° view of the campaign from start to finish.
- Acting as the front-end gatekeeper, you will ensure the right content appears at the right time in line with HP brand guidelines.
- Briefing and/or implementing briefs to or from other contributors and team members.
- Contributing to existing workflows and make suggestions for improvement whenever possible.
- Creation of weekly newsletters and getting involved with the optimization every touchpoint with our end-users.
- Merchandizing the in-Store search engine using custom promotions, synonyms and auto-completion.
- Making sure that your key decisions are based on analyzed data. With your thorough understanding of key point indicators, you will be accountable for making or advising prompt data-driven decisions to improve the online experience and sales figures.
- Testing new functionalities introduced to the Store or our systems and giving feedback based on your experience.


- Localizing or translating content from English to Swedish.



The Person

For this highly rewarding position we are looking for a recently graduated online expert. Passion about the web, technology and emerging online trends are a must. As such we are looking for applicants who can show the following characteristics:

- Excellent communication skills, both verbal and written.
- Highly organized and structured working methods.
- Good eye for design and keen on details.
- Ability to work independently on tight deadlines.
- High energy levels and proactive work style with proven ability to manage multiple projects at the same time and change priorities in a constantly evolving environment.
- Team players are very welcome. You will be expected to lead, liaise and instruct team members and other stakeholders from time to time.
- Analytical thinking as well the ability to analyze reports and suggest areas for improvements.


- Ability to drive ideas.
- A drive to learn, grow and shape your career path.


The Skills

- Swedish native speaker. A good understanding of English is a must.
- Usage of analytical tools such as Google Analytics or Omniture
- MS Office Suite, Adobe Creative Suite experience nice to have.
- Basic knowledge of CSS and HTML
- Understanding of A/B-testing or multi-variance testing is desired. Experience is a plus


START: To be agreed on.

CITY: Stockholm

APPLICATION DEADLINE: 2020-11-10

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

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Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

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Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com (http://www.webhelp.com/)

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