Digital Design Director - Customer-facing products

Company Description


Are you an experienced design leader who is passionate about creating experiences our customers love, mentor designers, and grow the design maturity across 100+ colleagues across an entire product area?
Would you like to take part in shaping the future omni shopping experience for customers around the globe and across our multiple brands? And you interested in leading a digital transformation championing a customer-centric product strategy from exploration and conceptualization to iterative improvement and delivery that will accelerate the growth of H&M Group?
We are looking for experienced design leaders to take on the role as Design Director working as part of the area leadership alongside Product Area Manager and Product Area Lead Engineer in several customer-facing product areas.
Experience Design at H&M Group
At it's core, design is about making things better, and at H&M Group, we consider the needs of present and future generations, and are aware that our entire business must be conducted in a way that is economically, socially and environmentally sustainable.
Experience designers are mission critical tasked with bringing our customers with us making sure everybody feels welcomed, included and empowered on this journey by crafting beautiful and modern digital experiences our customers love across H&M, COS, Arket, Weekday, Monki, &Other Stories and more.
As a design leader you...
• bring people with you, you grow your team and empower them to be better with a Servant Leadership mindset.
• inspire and grow design maturity across all colleagues by creating a true customer-centric mindset no matter what role they may have.
• raise the area you represent to deliver even better experiences our customers love.
• nurture an effective work environment that your colleagues love to work in.
• bring the H&M Groups vision, goals and strategies into the experience design field.
• bring different viewpoints together and unlocks the power and value of cross-functional collaboration.
• actively participate as part of the overall Experience Design leadership across the Group.
• embrace the people management responsibilities of designers as well as potentially design managers.
As a designer-at-heart you will...
• shape a deep understanding of our customers and their needs, wants and expectations.
• understand our brands narratives and champion the digital execution of them.
• take responsibility of the experience quality of products released from your area.
• champion design in projects across the area.
• mentor and guide the designers in your group by strengthening them in the craft and their belief in their craftsmanship.
• work with your team to design seamless end-to-end experiences reaching out to the into offline experiences such as in our stores.
• be able to visualize concepts and bring ideas to life for stakeholders at all levels of the organization.
• bring inspiration, latest trends and design possibilities to the table.
• facilitate creative workshops and collaborative sessions with multi-disciplinary teams.
Your Mindset & Skills
Our journey will lead to something new and exciting - we will test, fail and learn. You are an important leader in this transformation, therefore we believe you are flexible, stress-resistant and able to work in an environment that is evolving to meets as they come.
You have great leadership skills and believe in a culture of collaboration, transparency, safety, and trust. You empower others to fail, learn, and grow and celebrate success as much as failure. You are a visionary that coaches and empower your colleagues with the most relevant competencies so they can lead, collaborate, and deliver exceptional experiences our customers love that delivers business results.
We believe that you are a curious leader focused on value creation, growth and serving customers with full ownership and accountability. You have a holistic mindset and are typically skilled in breaking down silos, enable collaboration and empower teams. We call this servant leadership. Furthermore, we believe you:
• experience managing digital designers in an agile environment.
• multiple years of experience with delivering great product design.
• can influence a large product organisation and increase design maturity.
• are true role model for the H&M values and an inspirational and collaborative leader.
• deals with situations confidently and assertively, taking decisive action even in uncertain situations.
• passionate about the success and wellbeing of colleagues around you.
• passionate about understanding the users’ needs, motivations, behaviors and are able to translate them into actionable deliverables.
• excellent communicator with solid analytical thinking and problem-solving capability - you love to simplify the complex.
We look forward to hearing from you
Sounds interesting? Please apply with CV and portfolio in English, as soon as possible but no later than June 26th.
Right now, we are mainly prioritizing designers already living in Sweden as the roles are in Stockholm. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.