Digital kundserviceassistent

Acne Studios is looking for an outstanding and service-minded individual with a strong sales focus, administrative skills, and empathy for customers’ inquiries. This job will provide you with a broad understanding of our business and your assignments will include daily customer contacts through telephone, email, live chat, and social media.

Your assignments will include daily customer contacts through various channels and also assisting with special projects and order management. A passion for the digital side of the fashion industry and high-touch customer service are essential for this role.

You will work within a department of crucial importance to our business and will learn about different aspects of e-commerce and fashion businesses. The positions is based at the Acne Studios HQ in Stockholm.

Responsibilities will include, but not be limited to


• Provide excellent service and support to customers primarily through email, telephone, live chat and social media.
• Develop an intimate knowledge of our customers’ needs and our products
• Proactively work to retain digital customers
• Manage customer orders and logistics, with active use of order management system and order database.
• Maintain a high level of luxury service awareness at all time
• The job will include work during weekend and evening

Desired qualifications


• At least 1 year of documented work experience within e-commerce, customer service, retail and/or the fashion industry is required
• Excellent written and spoken communication skills in English, with an emphasis on proper spelling and grammar. Additional language skills are highly meriting
• Passionate about Acne Studios products and brand
• Great understanding of customer relationship systems and order management systems and logistics
• Strong client relations
• A social and outgoing personality
• Reliable and punctual
• Highly motivated, self-initiative, and yet a team-player
• Flexibility in regards to working schedule
• Strong organizational skills, great attention to detail, and ability to multi-task

Please send in your application by email to career@acnestudios.com