Digital Lead | Operational Services

We are now looking for a Digital Lead within the Operational Services team, who will be a part of developing the Operational Services area and challenge the status quo. You will work in an innovative environment, finding new solutions and driving out-of-the-box ideas. This role will require hands-on activities as well as team leadership and strategic planning.

Let us describe the challenge we offer

The Operational Services area is part of the Digital Worklife product area & Enterprise Services Domain. The team delivers support to the global end-user community with the functions and capabilities of the Service Desk (including Onsite support team) and execution of processes and automation through the ITSM platform. Operational Services is driven by business needs and the vision of an easy-to-use, high-performing and modern end-user experience.

You will lead the Operational Services team with the aim of evolving and shaping the Global Service Desk and Onsite function as well as the Process & Automation (ITSM platform) area together with the Service Leads, to serve the wider Enterprise community at Polestar with the flexibility to adapt to future needs.

As a Digital Lead, you will work closely with your team to ensure business value and user feedback are translated into new developments when necessary. Through your understanding of the Enterprise, end-user needs and your tech savviness you will ask the right questions and steer the team in the right direction.

This position is located at our Lindholmen office in Gothenburg. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed.

What you'll do

You would be working alongside external and internal stakeholders to support your team in developing your digital services/platforms. The Digital Lead will direct the Service Leads for the Operational Services area in setting best practices, way of working, streamlining the Global Service Desk scope and improving delivery meeting the organizational needs for the Global Service Desk (including Onsite Support) and Process & Automation (ITSM platform) functions. You will also be responsible for setting the vision and roadmap for the Digital Team and communicating this effectively to your team members as well as stakeholders outside the team and Digital Product Area.

You will also:

- Collaborate with e.g., the Digital Strategy team, Head of Domain and Digital Product Manager (DPM), to ensure the overarching Digital vision and solutions align with the team's strategy and requirements. Setting the end-to-end output strategy, from inception to production, for your team's digital products/services/platforms

- Set prioritizations in terms of capacity, including flagging changes in resource needs to DPM, as well as supporting budget planning

- Be responsible for following up on team-level KPIs and OKRs, and if needed steer the team's direction to meet set KPIs/OKRs

Who you are

We are looking for someone with strong collaboration and communication skills in cross-functional teams and towards stakeholders. You should also have proven knowledge of standard concepts, practices, and procedures within the relevant area of business. You have an easy way of understanding the bigger picture and can break it down into deliveries, with a problem-solving attitude.

To be a great fit for this position we believe you have:

- Have more than three years ’experience working in relevant roles in digital organizations, leading a team towards a vision, understanding standard precision practices, technology and supporting industry principles.

- Have ITIL Foundation experience with ITIL based Service Delivery

- A thorough understanding and proven experience from working with a Global Service desk delivery

- Have deep experience leading teams

- Believe in a non-hierarchical culture of collaboration, transparency, safety, and trust

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating, and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.  

Is this you? If you are interested in joining the Polestar family, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...