Digital Learning Developer, Volvo Cars ‎Customer Care

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Digital Learning Developer, Volvo Cars Customer Care

Volvo Cars is on a mission to provide freedom to move in a personal, sustainable and safe way. In a rapidly changing automotive industry, we are pushing boundaries and re-inventing traditional models of car-ownership – creating attractive mobility solutions for tomorrow.

Who we are
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centres across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in!
Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey!

About the position
As Digital Learning Developer you will work in the Global Operations team and have a creative and driving role within Talent Development.
You will work closely with your colleagues in the central Talent Development team, the local trainers, and other stakeholders. Your focus will be to create world-class learning experiences to accelerate competence development.

What you will do:
* Develop complex, blended learning solutions that are highly interactive and innovative
* Continuously stretch and innovative to raise the bar on existing learning solutions by development of processes, technology, and methods
* Administrate and maintain structure in our LMS as a Product Owner
* Stay abreast of latest tech trends and contribute to the digitization within the area
* Partner with content developers on the design, development and execution of learning experiences
* Design and develop training for the following:

*           Instructor Led Training
*           Simulations
*           Digital learnings experiences (eLearnings)
*              Virtual learnings experiences
*           Coaching models


You and your skills:  
* Experience in designing and developing interactive digital multimedia (video, audio, animation, games, etc.) learning materials
* Experience from driving a technology agenda and leveraging standard eLearning tools
* Experience from a contact center environment is an advantage
* Solid spoken and written presentations skills in English
* Experience in post-secondary or adult education


To be successful in this role you are creative and pedagogical, you have a positive “can do” attitude and see opportunities in solving tasks. Collaborate with colleagues and work across organizational borders comes naturally for you, and you have experience from managing tasks where digital components are key for delivery. We believe you have a curious, exploratory mindset and will have tech savy role in the team.

Location: Gothenburg or other Customer Care Centre

How to learn more and apply
If you have questions about the position, please contact Talent Development Lead Maria Lundin at maria.lundin.3@volvocars.com or Head of Global Operations Billy Casey at william.casey@volvocars.com or

For questions regarding the recruitment process, please contact Senior Recruiter Camilla Helgesson at camilla.helgesson@volvocars.com

We want your application at the latest 2022-02-28
Please note, due to GDPR applications via email will not be accepted.