Digital Process Manager - Arvato Financial Solutions

Arvato Financial Solutions provides professional financial services to both recognized international brands and respected local businesses - allowing them to focus on their core business. Our services address cash flow in all parts of the customer lifecycle: from risk assessment and fraud management to payment, billing services and collections. Among our employees you will find 7500 recognized and trusted professionals in tech, analytics, finance and legal, all working towards a common goal: To make customer credit management simple and efficient, resulting in better financial performance.

So get ahead of the game by giving your business the best possible platform for growth with Arvato Financial Solutions - Your backbone for growth.

Our ambition is higher and now we have a great opportunity – We are looking for a Digital Process Manager to join our international team Center of Expertise: Digital Customer Care & Operational Excellence!

Current situation:

“Arvato has recently gone through a transformation and created a new functional organization, where being the reliable partner when it comes to seamless, secure and trustworthy financial services is core vision. One crucial set up has led to our “Center of Excellence” where a 5 pillars organizational structure focus have been set up. These are created to provide the best customer service.

You will be involved in creating a structure (centralized) with a clearer product focus where the customers experience will be the same regardless of geography”

Description of position:

As a Digital Process Manager, you will dig into operational processes and help our colleagues in 9 countries. You will work in a team consisting of professional people with various skillsets working closely with the operations in our local units. You will support our teams on the ground in all aspects of operational excellence and provide the most precise and latest digital tools to enhance customer experience and efficiency. It is of importance that the customer experience is the same, regardless of where the product/service/solution is delivered from.

In the position you will have a European focus; it will primarily cover the Nordic region with Germany and the Netherlands as primary relations.

Geographical placement for the position is flexible within the Nordics.

Your main tasks include:
Collaborate with the operational units to drive process improvements.
Critical analysis of processes to identify opportunities and initiate improvement projects with various stakeholders in a lean methodology approach.
Work closely and be a strong voice and support with and to operations, tech, and business domain teams to guarantee a high-quality delivery.
Enhance the experience for our customers with everything you will be responsible for.
Support our teams to further automate our processes with tech and tools, in taking ownership in one of our customer service tools and drive the development for our workforce together with product and tech harmonization.

Who you are

We believe that you have a business and solution-oriented mindset with attention to details. You have an analytic capacity with the ability to see solutions from a broad as well as narrow perspectives. A communicative person that is independent, with the ability to lead projects on your own with a “can do attitude” taking on full ownership with a natural positive attitude. A growth mindset who thrives on problem solving and dealing with complexity.

You are not afraid to be in contact with other stakeholders, have great interpersonal skills and the ability to collaborate with stakeholders of all levels. A critical mindset being comfortable to navigate unclear solutions in a calm way to support our customers and teams. We also believe that you have an interest in (web) technology, fintech and e-commerce.

Being fluent in English is a requirement, and any Nordic language is a big plus.

What you are expected to bring
A bachelor’s degree or equivalent in Finance, Business administrations, Tech, or System Science.
Experience in working in cross-functional team.
Experience from working with Customer Service or Service Delivery. 
Experience from leading your own projects, preferably cross border focus.
Operational knowledge.
Team Lead experience, or an ambition to lead teams in the future.
Experience from working within an international company/environment.


Besides all above, we will also offer you a great working environment within the Center of Expertise filled with smart and ambitious colleagues who want to skyrock our operations and businesses, with the opportunity to work flexible and remote.

Does the above interest you?

 In this process, we collaborate with HRM Affärsutveckling. If you have any questions about the position or the recruitment process, please contact Ulrika Valassi at ulrika.valassi@hrmab.se or +46 70-509 54 06, alternatively Amanda Scheutz at: Amanda.scheutz@hrmab.se or +46 70 522 88 72.

The last day to make an application is the 15th of June, but don’t wait until then because we will work with the recruitment continuously.

We are looking forward to receiving your application!