Digital Product Manager - Support Platform

Our world is a world of change, and we are here to make the future and Volvo CE Digital & IT awesome!
Here at Volvo CE, we are driven by the idea that with imagination, hard work, and digital innovation, we will lead the way towards developing a world that is cleaner, smarter, and more connected. It´s up to us!
Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of a diverse and creative workplace that brings out the best in everyone.
We believe in a sustainable future, and with the global construction industry as our arena, we work together with our customers to turn this belief into a reality for people everywhere. That is our purpose, and we live and breathe it every day.
Are you ready to join our team, Volvo CE Digital & IT Productivity and Uptime enablers, and make the future awesome?
Right now, we are looking for a Digital Product Manager who will create the next level support experience for our dealers and customers, for both hard and soft products in our support platform built on Service NOW.


Responsibilities:
Define digital product vision, strategy, goals, and roadmaps.
Secure that business & digital initiative strategy and goals are visualized and well understood.
Develop and maintain a deep understanding of customer needs, pain points, and feedback.
Define and prioritize product features and user stories based on business objectives and customer feedback.
Work closely with cross-functional teams, from technology, from regions, from commercial, from development and so on to deliver high-quality products.
Continuously evaluate and improve our support platform based on dealer and customer feedback, market trends, and competitive analysis.
Collaborate with stakeholders to define and measure OKRs.
Foster a culture of continuous improvement, experimentation, and data-driven decision-making.

What we are looking for:
5+ years of experience as a Product Owner, Product Manager, or similar role.
5+ years of experience leading the development of complex software products with a focus on user experience and customer satisfaction.
Experience in Service NOW platform as part of a DevSecOps team, being a PO, developer, BA, tech lead etc.
Strong understanding of agile development methodologies, including Scrum and Kanban.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
Experience working in the digital services and/or hard products space is a plus.
Bachelor's degree in a related field, such as Computer Science or similar experience.

We offer a dynamic work environment that values diversity, creativity, personal development, collaboration, innovation and flexible working hours and good mix between office and home. If you are a highly motivated and results-driven individual with a passion for delivering exceptional dealer and customer experiences, we want to hear from you!


To apply, please submit your resume and cover letter outlining your qualifications and experience.


Curious and want to know more?


Please contact hiring manager, Jessica Lind, +46 739 028090 for any questions related to this opening.


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.