Digital Service Manager at Envirotainer

Envirotainer is a company that built an entire industry more than 35 years ago. We are the global market leader in providing cold chain solutions for airfreight of temperature sensitive pharmaceuticals. We bring more than 2,000,000 doses per day of much-needed medicines to patients worldwide, and our ambition is to double that in the next few years.

We are now looking for a Digital Service Manager to our Business Development team at Envirotainer HQ in Sollentuna.


About the position
As the Digital Service Manager, you are responsible for ensuring effective product management of Envirotainer’s Digital Services. You will work with a service portfolio that revolves around Envirotainer’s online customer portal with related IoT powered services.
This role means daily interaction with our customers, meaning your results are integral to the overall performance of Envirotainer and you play an important role in driving the future success of our company. The position reports to Head of Digital Services and is part of the Digital Services function within Business Development.


Responsibilities
Your main task includes:
• Being the service expert
• Improving Envirotainer’ s market understanding and service strategy planning and supporting the overall service portfolio strategy
• Driving and supporting customer adoption and usage of services
• Managing service development and service maintenance activities

Being the Digital Service Manager includes responsibility for:
• Ensuring excellent market understanding, individually and for Envirotainer as an organization. This responsibility includes competitor research and intelligence. (aggregated level, i.e. overview and understanding of competitor services offered to the market.)
• Internal training and high-level support related to digital services, market, competitors, and in tenders/special requests
• Driving and supporting customer adoption and usage of services, incl. external training, demos, onboarding, and system and process integrations
• Responsible for service development projects, that includes define requirements, prioritization of requirements to optimize quality, time, and cost.
• Manage and maintain service roadmaps, in order to facilitate all ongoing activities and planning related to these services
• Define service management and technology development themes/priorities
• In addition to the above responsibilities, the role is responsible for contributing to the collective tasks of the Digital Services function.


Your profile
As Digital Service Manager you will be managing both internal and external stakeholders. This means that strong communication skills are essential including a good command of the English language.

To succeed in this role it is important to have the analytical skills required to be able to drive improvements.
Our core values are essential to us; Trustworthiness, Passion, Agility and Team spirit. To thrive in this role you need to be professional, and act with integrity and take responsibility for your work and actions. You are open, honest and transparent in your communication, and you strive to be agile and to act fast. We believe you have a pragmatic, creative and solution-oriented approach to how you perform work within the areas of your responsibility. You have a well-developed customer and service orientation towards colleagues and partners.

We are looking for candidates with a bachelor’s degree or higher in business or engineering and minimum 2 years of relevant work experience. Experience from running larger digital/online service development projects and Service maintenance activities are considered merits. This role will require international travelling based on needs (quarterly basis on average).


About the organisation
Do you want to make a difference by helping us deliver medicines to everyone? If you do, you should work for us!

We are currently more than 300 committed specialists in over 20 countries that develop, manufacture and offer leasing alternatives of innovative container solutions for pharmaceutical products that require a controlled environment. We do this together with our partners with the belief that an ecosystem is needed to safely deliver medicines to the people who depend on them. On time, to the right place and in the right condition. There is no room for mistakes.

Selection is ongoing, so apply now.

For more information, please visit http://www.envirotainer.com

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