Digital Support Engineer– Transport Management Automation

Volvo Transport Management Automation
We are bringing to market a next-generation open platform for the transport and logistics industry. Our Platform is designed to promote cost savings and new business opportunities for its members by providing them the opportunity to interact in a network of trusted relationships. Members will have access to various transportation management services developed and deployed by third party service providers through the platform interface.
We are a small focused innovative team established in a partnership with one of the major cloud and software providers. After only 11 months of work, we are ready to start rolling out the solution to our early adopter customers. We have ambitious plans for roll out in a much bigger way throughout 2022. We need your help!


What we are looking for
Starting immediately, we are looking for a digital support engineer to help us to define, design and deliver platform support. Our customers need help ranging from platform onboarding to ongoing support for established customers. We want to take advantage of the current technology shift to increase the digitalization and automation in the operational support, but without compromising on the quality to our customers.
Our goal is to have the solution include online tools and information as well as interactive support. Ideally, we will continue to refine the tools to the point where customers can onboard and execute by themselves – leaving the operations team to handle the real challenges and continuously improve the base support offering.
We are looking for someone that is prepared to learn the support process by doing and committed to transform the learnings to step by step create the best support process and support tools. Included in the operational support is:
Onboarding to the platform
Connecting to the platform via APIs
Capturing and resolving platform issues
Capturing and reporting enhancement requests

Communication is one of the most important requirements of the role. Communicating with the customers as to what their questions, challenges and suggestions are and also communicating with the rest of the team to get fast solutions as well as great ideas for future products and features.
The operational support is a blank canvas. This is an opportunity to come in and make your mark. The rest of us are here to help you grow and succeed.


Who you are
We believe that you, just like us, want to get things done and likes the flexibility and variety working in a smaller team with a broad scope gives. To make a match with us you must be a team player, communicative, proficient in English and have a skill-set so you can perform the support and do some of the development yourself.
Our ideal candidate is:
Excited to be part of something new and industry leading
Enjoys being in an ever-changing business environment where the limits of the business concept and technology are constantly challenged and re-worked
Eager to learn about the business of digital logistics and blockchain technology

We also believe that the following experience/understanding is valuable in the role:
Digital logistics from planning through to execution
Tools for providing digital-first customer support (chatbots, community question boards, digital support ticketing)
Capture and validation of new requirements, suggestions, and requests
University degree in computer science or simila

Work location: Sweden Gothenburg, minimum of hybrid working
Stealth project buzzword: Blockchain


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.