Director & Client Program Manager

Who we are
We have passion for new ideas that are changing the world by the minute in the healthcare sector. Cerner has been improving healthcare for more than 30 years. Our technology supports healthcare systems and hospitals, to be the best they can be and to deliver connected, safe care. Our mission is to relentlessly support our clients to define and deliver breakthrough innovation that will shape health care of tomorrow. We’re leading the industry on enabling the shift from reactive care to proactive population health management through big data intelligence. Join our amazing team and keep developing the health care sector for the better!
Background
This position is situated in Gothenburg, Sweden. In Sweden we are implementing our products in two of the three largest regions, helping over a third of the Swedish population. In the regions, “We are because we were,” meaning our relationships date back over 20 years with the clients and we deliver the current EMR systems. Our teams consist of specialists that manage both Millennium and the current live Swedish products. We have worked with Swedish clients for many years and know the regions we serve and the Swedish healthcare system well.
The Job
As a Director & Program Manager, you will be one of the main leaders in the program, responsible for ensuring the investment in the program achieves the anticipated benefits as outlined by the region. Your leadership team includes the Client Executive, an Engagement Executive, and other senior roles. You will be working mainly with the team in the region Västra Götalandsregionen VGR), but you will also be a part of the Nordic leadership team given the importance and impact of the role. You will report to the General Manager for Sweden. The program is hugely influential on both the regional healthcare system and a national Swedish level.
To be successful in the job it is crucial that you have held similar positions, i.e. complex full suite implementations (Acute + Ambulatory) with a large number of internal and external stakeholders, including political interests. The successful candidate should have proven success managing an implementation with multiple project managers – both internal and external – and a number of organizational units with separate leadership structures (i.e., numerous hospitals, primary care centers, laboratory, and home care in the same system). This includes creating, agreeing, and managing the end-to-end project plan in close connection with your client counterparts. You will have an understanding of organizational change management best practices and ensure the strategies are used for program success. You will lead, coordinate, and develop a team to manage the program over the implementation’s lifecycle. You must have strong communication skills with demonstrated competency sustaining positive relationships with client executives. You will have excellent presentation skills and be able to have an open dialogue with both Cerner and client executive leadership. Due to the nature of the project, the role demands a combination of strategic, tactical and operational responsibilities.
You will ensure project progress is communicated through a variety of mediums: leading status meetings, email/Teams communications, developing project presentations to ensure that information related to progress and issues/risks are being communicated with the appropriate stakeholders. You will work closely with cross-functional leaders including consulting, IP development, technology, sales, and support to ensure the program’s success.
Your work will be complex and vary in both strategic focus and tactical execution. This position requires a cross-functional individual who won’t miss the details but is strategic enough to see across the program, across the region, and across internal Cerner business units. You will identify opportunities for improvement and manage the implementation to improve program execution.
You should have a proven track record of working with leaders in large programs to create sustainable structures and governance that ensure program success. You should have experience in taking a systematic approach to breaking down large, complex problems and leveraging the structure of the program to resolve the issue. The program is entering a phase where structure and transparency are essential for success and your role will be to provide the leadership through this critical phase. You should have experience in adapting your style and approach to different situations and stakeholders.
If you’re out to change the world in ways that matter, we want to hear from you. As a Cerner Associate you will be joining an inclusive, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for your hard work with a competitive salary and a host of additional benefits.
Basic Qualifications:
Bachelor's degree or 4 years relevant work experience, plus:


At least 10 years project/program management, sales, consulting, or client relationship management work experience.

Preferred Qualifications:
Excellent understanding of project management processes, governance and effective ways to utilize appropriately (PMP, Prince 2, Six Sigma, Agile knowledge or certification a plus)


Knowledge of program/project management tools and packages – Microsoft Project preferred

Expectations:
Must live in the Gothenburg area in Sweden


Fluent in English, knowledge of Swedish helps
Ability to work overtime and irregular hours as needed