Director End User and Core Services

End User and Core Services
Our mission is to Develop and Govern the Services within End User and Network/Core while ensuring their delivery and usage. By that, we contribute to Volvo Group competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost and quality.

We are now looking for a Director End User and Core Services
In this role you will be reporting to the Vice President of Infrastructure and Onsite Services and be a member of this management team.


Wanted profile
For this position, we are looking for a person with strong and inspiring leadership skills. You have proven experience as a leader, good understanding and knowledge of the End-user and Network competency areas to lead those in your team and across the organization. End-user and Network are for obvious reasons very transparent to the entire group and thereby stakeholder management outside of the team is equally important to success.
We are using the ITIL framework as a common vocabulary driving functional governance across the organization. You have a personal drive in leading teams and colleagues both in your line and functionally outside of your own line. You are motivated for challenging activities in this area. You are able to set direction and objectives for your unit, and understand how these contribute to the Volvo Group vision and strategy.
You share core values according to the Volvo Way: link. You have the ability to manage diversity, work in cross functional teams and build trust in the organization. You actively collaborate with various stakeholders and navigate with ease in a multi-cultural environment .You are comfortable with driving change and also have courage to make decisions. You also need to have a structured approach towards tackling challenges and handling various issues.
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally.

Role mission and context
The mission is to ensure that all services globally are delivered according to contracted supplier obligations.

The scope of End User Services includes
Workplace client services for Office and Industrial workers and functions
Unified Communication and Collaboration (UCC) Services
Output Services (print etc.)
Support Services
Identity Services

The scope of Core Network and Security Service includes
Firewall
Security Zone
Proxy/Internet Filtering
Security Gateways
Remote Access
IP Address Management services

The services are globally used in both Office and Industrial parts of Volvo Group.

You have responsibility for managing a global team, driving its performance, financial results and long term development.
You have a key role in managing and optimizing the service developments and deliveries to Volvo Group in your scope.
You operate in a global context, having a number of interfaces with Volvo stakeholders, to the main infrastructure partner and also to the strategic and tactical partners.

Key Responsibilities
New service development, architecture and innovation
Responsible for the service development projects
Contribute to IT Long Term Plan, strategic targets and policies
Lead IT infrastructure services innovation
Service Delivery Management
Ensure that all services are delivered according to contracted supplier obligations for cost, volumes and quality
Service Level Management: for new and changed services, define the services measurements and targets
Formal validation of supplier invoices and in case of discrepancies ensure corrections
Accountable for proper incident & problem management with the suppliers
Accountable for continuous improvement of the services and of the operational process interactions between Volvo and partners
Outsourcing partnership management
Financial, contractual and commercial management
Define and follow-up service delivery budgets and runtime cost budgets
Monitor achievement of outsourcing business case
Conduct negotiations regarding contractual and commercial changes
Support other teams in Group IT related to Volvo owned IT infrastructure assets
Manage supplier relationships
Strategic and tactical responsibility for relationship with the other Group IT strategic and tactical infrastructure partners
People management and stakeholder management
Manage direct reporting leaders
Manage direct reports who in their turn functionally manage large supplier teams
Manage consultants
Within Volvo, interact with Group IT and TD/BA P&IT management teams
Responsible for product management of retained infrastructure products within own portfolio
Global cost center structure, budgeting and follow-up according to targets

Required competencies and experience
University/Master’s Degree or relevant experience in End-user and Network
Service oriented mindset and business mindset
Experience of governance: directing, planning and monitoring of IS/IT services
Experience of IT Outsourcing / managed services
Proven experience in leading, developing and coaching people
Experience from leadership in a global context
Strong experience with End User and Core Services
Experience with steering of projects and programs
Excellent communication & presentation skills

Required leadership skills
Ability to drive for results
Excellent prioritization skills and ability to eliminate roadblocks
Strong customer focus
Making complex decisions
Getting work done through others
Managing work processes
Inspiring others

We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.


At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality, etc


For further information please contact
VP Infrastructure Technology and Operations Quality, Peter Vestergaard, +33 764473807
HR Business Partner Assigned, Sonia Poinso, +33 665896107


Union representatives
Akademikerna – Therese Koggdal, +46 470 387855​
Unionen - Jonas Ljungdahl, +46 31 3224985​
Ledarna – Peter Svensson, +46 739 022687​