Director of Product Design

Klarna is the place where change is happening. Fast. We are in a scaleup phase with a foundation in place while still being formable. Our focus is moving from payments to shopping. From invoices to inspiration. Having 90 million shoppers and 200K+ retailers is great, but we are nowhere near done. The challenge ahead is to lift the product and all aspects of design to even higher levels. We’re not just trying to raise the bar. We want to be the bar. For that, we need a leader for leaders who knows what it takes to work as a designer. Someone to drive excellence and to challenge the status quo.


The purpose of the Design Competence at Klarna


The Design Competence ensures Klarna’s products serve our customers’ needs, fulfilling these needs in easy-to-use, enjoyable, and innovative ways. Our competence is dedicated to enhancing and redefining the world’s smooothest shopping experience – constantly raising the bar on delightful and intuitive product experiences. We do this through rigorous user research, championing the craft and execution of our products, developing design systems and tooling, and curating Klarna’s voice.


High level responsibilities
Hire, mentor and lead product design leaders at Klarna with a focus on the leadership’s ability to scale and deliver excellence in a sustainable way.
Partner with leadership to create and contribute to strategic initiatives that shape the future direction of Klarna products.
Design your organization with a focus on creating capacity and a culture all designers want to work within.
Responsible for overall organization performance and health, resource allocation, project prioritization, and building a culture of design excellence.
Drive excellence for the Design Competence through the development of best practices and standards, being a source of inspiration through showing by doing.
Represent Klarna thought leadership on an industry-level.



Qualifications
Experience in a Head of Design or similar role managing managers in a scaled organization.
You know the difference between good and great product experiences and have demonstrated the ability to get large teams to great.
Experience building, leading and developing strategic design organizations including a proven track record in mentoring and developing senior design leaders.
Proven collaboration and relationship building with executive teams.
Experience developing strategic initiatives, opportunity analysis, and negotiating business trade-offs.
Experience working autonomously to influence decisions across organizational boundaries.
Experience in fast-paced and growing start-up environments, such as product companies, growing startups.
Proven ability to inspire design leaders and their teams.
Excellent written, verbal, and storytelling skills in English.



About Klarna Design


We are a multidisciplinary design community, consisting of Product Designers, Brand Designers, UX Researchers, UX Writers, Front-end Designers and Design Operations. We love to create appealing and distinctive experiences within our products, services and brand. We possess a clear vision for building a strong community, passion and drive for great customer experience that goes above and beyond.


Required when applying for this role


Your resume in English.


What we offer:


Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.


Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.


Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.


If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.


At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up!


Additionally, we’re providing each Klarnaut with a contribution and equipment to improve this flexible work life. Use it to glow up that personal home office space, or upgrade those work accessories.


Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.


About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com


It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.