Director of Service

Since you’ve landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interest at heart. But our journey is just beginning.
As an insurance company, our role is not just about paying out claims after things went wrong. Our main job is to make our members feel that we genuinely care about them, and we do that through our remarkable customer service experiences. Service is not what we do, but who we are.
We are ambitious and we are redefining what is meant by insurance customer service experience. When creating our service philosophy we took inspiration from the champions of service, such as luxury brands and hotels, rather than our competitors in the insurance industry. We want to be known for our exceptional service and we are looking for an ambitious director of service to lead the way.


What about the role?
As a Director of Service (IEX) in Hedvig, you will be expected to build a remarkable insurance experience by developing our claims and customer support. We will be expanding to new markets and launching new insurance products, and when doing this we need to ensure that we continue to deliver and improve our outstanding insurance experience.
As a Director of Service (IEX), you will lead the global service unit by setting and implementing a global service strategy and roadmap. You will work on constantly improving our teams’ effectiveness and capacity. You will define processes, set high standards, and use OKRs to get us there. You will partner with tech and product teams to make sure our internally developed systems and customer-facing platforms are aligned with our remarkable insurance experience strategy.
As we are expanding globally you will lead the set up of service units in new markets. Partnering with different internal teams will be key to your success. You will be part of the Hedvig leadership team.


Who are you?
As the Director of Service (IEX) in Hedvig, we believe that you are an inspiring leader within service. Your passion for delivering outstanding and remarkable service is what drives you. You get things done and you are innovative. For you to succeed in the position we believe that you should have the following:
• You have experience leading a service team/unit.
• You have experience with processes, tools, and systems.
• You have experience managing and leading people.
Again it is your passion, commitment to outstanding service, and personality that matter the most. Yet, having experience from insurance, or tech companies is a big plus.


What about us:
As part of the Hedvig team, you will quickly notice that "general truths" are not accepted without being questioned. We're an enthusiastic group of people who love to challenge each other to find the best way forward. We don't care who says something, we care about what's being said.
We put a lot of effort into building a trusting culture where freedom, collective thinking, and individual ownership have center stage. We're not perfect – far from it – but we talk about and learn from our mistakes and imperfections to continuously get better. As individuals, as a team, and as a company. And we have a lot of fun along the way!
Sounds like your next challenge? You can start by sending us an application. If you don't feel ready maybe you want to know more about us? Then check out our LinkedIn page where we regularly post inspiring thoughts from our people 💫