Director Remote Support Operations

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We are looking for world-class engineering and scientific talent. People like you, who want to work with people like us.
Are you interested to lead one of the most important transformation initiatives in Tetra Pak shaping and implementing our Remote Support Services strategy in line with customers’ needs?
We are looking for a Remote Support Operations Director in our Services organization who will define the desired state, manage the operations and infrastructure and develop the capabilities needed to provide a world class remote support service at global level. Our Service operations organization drives best in class Part Supply Chain, Maintenance operations and Services delivery including remote support operations.
In this role you will report to VP Services Operations and will work closely with Global Services Management team, Cluster Services organization and Global Information Management supporting the local teams to respond to the customer needs within area of Remote Service. You will have amazing opportunities to network and work with senior leadership in the central, cluster and market organization.
In this role you will lead a team of 8 people handling tools methods and capabilities related to remote support operations.
This position is based in Lund, Sweden and will require travel around 25% of your time.
What you will do
As a Remote Support Operations Director, we expect you to:
Define desired state for Remote Support Services based on the cluster needs, value proposition & business model proposed by Product and Portfolio Management and requirements of the Field Operations Optimisation strategic programme
Set the infrastructure requirements to provide a world class remote support service (connectivity, applications, IA learning machines, etc.) and in co-operation with Global Information Management lead the development of the scalable solution.
Defining global toles and responsibilities related to Remote Support Operations
Lead development of remote support processes and guidelines to staff, operate and monitor effectiveness of the remote support service (quality and added value to the customers)
Together with the clusters implement the operational model and its future updates, including internal and 3rd parties integration into same platform
Lead the remote support networks for internal and external remote services
Establish the continuous improvement methods towards a cost-effective operational model based on state-of-the-art technologies, combined with human experience
Proactively monitor connectivity and articulate “always on” type of support to provide the proper value to customers (via proper resources or clarifying roles and responsibilities and service level agreements)

Who you are?
Proven people leader experience in an international organisation, able to work across borders
Minimum 5 years of experience working with Field Service operations and technical support preferably within Market or Cluster
Proven ability to translate strategic ideas into practical implementation
Good strategic thinking combined with interests in new technologies supporting productive ways of working
Experience in driving the implementation of remote support solutions would be an asset
Bachelor’s degree in Engineering/Business Administration
Excellent written and spoken English

To be successful in this position you need to be able to:
Create dynamism by adapting and dealing with uncertainty as well as by driving effective transformations
Drive productivity by focusing your team on purpose and few key priorities and by delivering on financial commitments
Build capabilities by fostering a trusting and inclusive environment and leadership

We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers spirit of innovation where our engineering genius drives visible result
Equal opportunity employment experience that values difference and diversity
Market competitive compensation and benefits with flexible working arrangements

Apply Now!
If you are excited for a new adventure in Tetra Pak, please submit your resume in English via our career site jobs.tetrapak.com
This job posting expires on September 15th, 2020.
To know more about the position contact Kinga Sieradzon at +46 733 36 4877
Questions about your application contact Brindusa Taraca at +46 733 36 4283
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Susan Stigborg-Andersson at +46 46 36 2432