Director Service Market Importer Business

Director Service Market Importer Business


If you are looking for a challenge where you get to leverage leadership skills, business acumen and customer focus this position offers an exceptional opportunity for an interesting, varied, and challenging role.
As Director Service Market in Importer Business, you will be leading the Service Market team with the mission to secure profitable Parts & Accessory sales growth and industry leading customer satisfaction through a well-performing service network and rapid, high quality technical support to Volvo Penta importers and customers. You will have responsibility for both the commercial and technical aspects of the aftersales & service operations in the entire Importer Business Area including Middle East, South Asia, Africa, CIS countries and countries within Europe were Volvo Penta has an Importer setup.
You will be responsible for
Driving and developing the sales, marketing, competence, performance, and loyalty of our Importers and their dealer network.
Developing the service footprint as well as other service sales & distribution channels.
Securing fast & high-quality technical support to service dealers and customers
Managing quality follow-up, warranty & claims including goodwill.
Driving transformation of the service network towards digitalization, connected services, and electrified solutions in line with our strategy.
Contribute to the Industrial Market Service management team and the Importer Business Management team.

The profile and potential we are looking for
Dedication to customer success and a genuine drive to translate customer needs and data driven business insight into solutions & growth.
Passionate leader and team player, inspiring and developing team and colleagues towards success.
Strong business acumen and drive for results, with the ability to build strong professional relationships with our partners.
Confidently driving change, being flexible and action oriented.
Strong interest in Volvo Penta products and service dealer operations, and a dedication to provide world leading technical support.

We expect you bring relevant experience from leadership, sales & commercial development and/or technical customer support.
We believe you have a University degree and are fluent in English. Additional languages are an advantage.
Travel Required: Business travelling is an important aspect of the job and you should be available for business trips.