Dispute Specialist

As part of the Voice Trading unit, the Carrier Resolutions & Nettings team supports the profitable growth of Arelion’s voice trading business through robust revenue and margin assurance activities in the post-sales phase.

The overall purpose of the Carrier Resolutions & Nettings team is to undertake the handling of voice related billing disputes, volume deal reconciliations and settlement as well as netting agreements with key partners. In accordance with voice governance principles, it ensures a timely response and resolution of all related enquiries and issues to optimize Arelion’s cash flow and margin. In the Dispute Specialist role, you report to the Head of Carrier Resolutions & Nettings.

Your responsibilities will primarily include:

- Analyse vendor invoices and open outgoing disputes
- Handle incoming disputes as well as fraud disputes
- Liaise with Billing, Finance, Credit Management, Business Analysis and the Voice Trading commercial team

Education and experience

- Exposure to a multicultural and global environment
- Post-gymnasium education level
- Fluent in English (both written and spoken)

Personal Skills

- Proactive and results oriented
- Excellent communication and negotiation skills
- Problem solver with strong analytical ability and attention to detail
- Service-minded with a Customer Experience focus


From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.