Do you want to join our team in Riga as a Customer Service Agent?

Who are we?



Tech Mahindra is part of the Mahindra Group and was founded in India in 1945. Since then, the company has expanded and is now a multinational company with 260,000 employees in over 100 countries. The vision of Tech Mahindra to make other organizations better and more cost-effective through the use of modern digital solutions.


We look forward to welcoming new colleagues to be part of our growth and help shape the company's development.




Why work at Tech Mahindra?
You will be part of a multicultural environment, where you will have colleagues and friends from all over the world. Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies. You will be part of a growing company where you will have broad development opportunities. 
Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents).





Do you want to join our Customer Service team in Riga, Latvia?




Tasks and responsibilities: 
Handle phone calls with customer queries and provide resolution to end users.
Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
Escalate priority issues per client specifications to the immediate lead as applicable
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Attend trainings as required








Qualifications:
Swedish language skills - fluent
English language skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
Previous experience in an outsourced customer service environment is of advantage
Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications
Optimistic, friendly, positive, and self-motivated personality
Ability to work in team
You are service oriented with a focus on problem solving
Ability to work shift hours
For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute








Do you want to join our adventure in Riga?


We look forward to your application and to welcoming you as a colleague. Applications will be reviewed on a rolling basis.


Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.


All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process