Document Design & Delivery Manager

Klarna offers safe and easy-to-use payment solutions to e-stores in Europe and was founded in 2005 with the ambition to make e-commerce safer and simpler. At the core of Klarna?s services is the concept of after delivery payment, which lets buyers receive ordered goods before any payment is due. At the same time, Klarna assumes all credit and fraud risk for e-stores so that sellers can rest assured that they will always receive their money. Klarna?s vision is to enable trust and to offer a frictionless buying experience to buyers and sellers across the world. Today, Klarna?s payment solutions are integrated by more than 15,000 online shops in Sweden, Norway, Denmark, Finland, Germany, Austria and the Netherlands.

Operational Excellence and Development's main purpose is to improve Klarna's operations both strategically and operationally. The department is among other things responsible for design, content and delivery of transaction documents in all of Klarna's markets.

You will be managing a small team in charge of document design and output management. This includes everything from setting the agenda and conducting analysis to hands-on work to ensure that the desired results are achieved. You will be responsible for best-in-class design and content of all transaction documents, as well as for maintaining a cost-efficient and quality-assured set-up for securing that physical and digital send-outs are delivered promptly and safely in all Klarna markets. You are expected to proactively identify improvement areas in order to optimize cost, quality and customer satisfaction, as well as implement decided changes.

You have a university degree, preferably in business or engineering. You also have a couple of years of work experience from a similar position, preferably including project or team management. Experience from positions related to design or printing and mailing of transaction documents is an advantage but not a requirement.

To be successful in this position we believe that you are business minded and result oriented. You are thorough and pay attention to details. It is important that you have strong analytical skills and a good understanding of business. You have an interest in both technology and design. You have good communication skills and enjoy working with many stakeholders, thrive in a dynamic environment and have the capacity to work both with more strategic issues as well as hands on.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden?s fastest growing companies, you will play an important role in taking Klarna to the next level. You won?t work for Klarna, you?ll work with Klarna.?

Location Stockholm, Sweden

How to apply
Academic Search International assists Klarna with this recruitment. To apply for the position, please click on the link below, fill in your contact details and attach your letter of intent together with your CV. As we are interviewing continuously, please send your application as soon as possible!

If you have any questions regarding the position or the process, please contact Susanne Liljefors Krueger, +46 (0)701-65 31 92 at Academic Search International.