DONOR SERVICE SUPPORT (GIVARSERVICE)

DONOR SERVICE SUPPORT (INTERIM) Läkare Utan Gränser (MSF Sweden) is looking for a person for the one year temporary position as Donor Service Support, who will be a part of the fundraising department at MSF Sweden. Closing date: October 18, 2009 Location: Stockholm, Sweden Position: Donor Service Support Responsible to: Head of Fundraising Starting Date: December 2009 Contract duration: 12 months Type of contract: Temporary Position/Interim (vikariat) Salary: According to MSF Sweden salary policy GENERAL PRESENTATION MSF Sweden is a respected and visible actor for humanitarian principles and action in the Swedish civil society, with a strong presence in media.MSF Sweden was founded by Swedish doctors in 1993.As a partner in the international MSF movement, MSF Sweden exists to assist populations in danger by recruiting medical and non-medical fieldworkers, by raising funds and by raising awareness and provoke change through the act of temoignage (bear witness), or advocacy.Since its foundation, the Swedish section has grown at an impressive rate.In 2008, the Swedish section had 105 departures of field workers to the field.A board consist of nine national and two international members and represents the association.The office of MSF Sweden consists of 28 full-time positions and around 50 committed office volunteers.RAISON D'ETRE , MISSION AND NATURE OF THE POSITION To be an active part of strengthening the fundraising capacity and the fundraising department in MSF Sweden.Ensure a high level of service and availability for donors and public, through qualitative and professional handling, communication and attitude capacity within the donor service team. MAIN ACTIVITIES DUTIES: * Overall responsible for incoming phone-calls and enquires from the public and from donors, ensuring high level of quality and service and high availability * Responsible for all correspondence with donors regarding both donations and other questions.* Primary backup for Regular Donor Responsible post; able to handle all tasks of the regular donations area.* Responsible for all steps of ensuring the entering regular donors into the system, Mysoft.* Responsible for supporting office volunteers in their work related to responsibilities.* Be a backup for others in the donor service team. JOB REQUIREMENTS (Competences) * Experience in data registration and processing * Experience in - and enjoying - donor service or customer service.* Good sense of numbers and attention to detail, assuming own responsibility * The ability to work individually as well as within a team * Flexibility, sense of initiative, team spirit * Good communication skills, including fluency in written and spoken Swedish and English.* Good organisational skills * Good interpersonal/social skills * Good knowledge of MSF principles and operations or willingness to learn VALUABLE * Fundraising experience * Mysoft experience * NGO experience * Other languages * Writing skills Data protection Please note, on submitting your application, that your are agreeing to MSF Sweden holding and using the information that you have given for the purpose of recruitment and employment - should an offer be made.