DSC Agent with Swedish and Finnish in Gothenburg

Job description
DSC is the single point of contact for all IT service-related requests. The DBS helpdesks in Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro and Wroclaw have a high local know-how and have locally adapted opening hours and cover the major international languages. 

Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.

Responsibilities
Receiving (Answering phone calls from end users) and registering Service Requests (SR).



Trouble shooting and resolution of SR’s thanks to knowledge of Volvo business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members.



Transfer/Escalation of SR’s to other Support Groups (SG).



Keeping track of and follow up of SR’s transferred to other SG.



Informing users as to the progress of SR’s Responsibility for the Team SR’s.



Direct contact with users and customers from Regions: BeNeLux (via phone and mail).



Solving problems that appear in Volvo Dealer’s and Workshop’s applications (business knowledge needed).



Working according to established rules and procedures as a member of Global DBS Organization (registering, closing, monitoring and follow-up Service Requests).



Working in accordance with ITIL and DBS Best Practices.



Other duties as assigned by management.



 As Helpdesk for entire Europe, Service during Polish bank holidays is expected as other countries might work.



The person needs to have experience in the IT support area.



The person can work remotely .


Qualifications
An experienced support person who has IT helpdesk background and knowledge of ticketing tools, ideally ITSM.



The support agent needs to have fluent English + Swedish + Finnish.



When we say fluent, we mean C2 level or native. C1 might be acceptable in some cases but below that level, candidate will be rejected.



The person needs to have analytical skills, willingness to help customers, and troubleshooting skills.



This is a people’s job with most of the time direct contact with our customers, which means that candidate should not be afraid of working within an environment with challenges and pressure. Candidate should also have strong soft skills to be able to de-escalate situation quickly.


For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Application
Last day to apply: 2022-10-16, welcome with your application at www.randstad.se.


For more information:  malin.holst@randstad.se anna.ragnmark@randstad.se 

Selection and interviews will take place on an ongoing basis. The position may be filled before the last day of application, therefore, apply as soon as possible.

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.