Dutch Customer Service Associate for bol.com - Athens

Are you a Dutch speaker? Do you love communicating with people and provide them with solutions?
We are looking for Dutch Customer Service Associates to work for Bol.com, an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY.
Pack your bags for Greece and work remotely all over the country!

Responsibilities:
Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
Listen to what drives our customers and provide solutions either by phone calls, emails, or chats
Handle inquiries about product orders, payments and deliveries, as well as customer complaints
Maintain high customer satisfaction
Take the extra mile to engage customers

Requirements:
Native /near-native level in Dutch
B2-level English skills
Strong phone contact handling and active listening skills
Ability to multitask, prioritize and manage time effectively
Exceptional problem-solving and ability to respond to different types of characters
Adaptive skills and team spirit
European citizenship or work permit for Greece

Benefits
Monthly salary 1300€ gross
150€ Monthly Performance Bonus
14 salaries per year
Complete relocation support (flight ticket to Greece, 4-week accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Full-time job (5 working days per week, 8-hour shifts)
The best commissions in the market
The possibility to learn with the best team
Excellent career opportunity in a multinational industry leader


Required language: Dutch