Dutch Customer Service Representative

What we offer
You will become a part of a fast-growing company and be surrounded by brilliant and engaged colleagues. At Stronger, we see our employees as our most important resource and together we uphold our diverse, inclusive, and fun climate full of team spirit.

The role
As a Customer Service Representative at Stronger, you are responsible for meeting our customers in all relevant channels with the goal of delivering an excellent customer experience. You and your team will deliver personalized world-class service through expert product knowledge and a genuine passion for cultivating relationships.

You will be the voice of the customer within the company. This means that you always keep the customers' perspective top of mind to make a difference and improve the customers' overall experience.

At Stronger, everyone is expected and encouraged to act proactively, take responsibility, and work towards creating value in what we do at all times, independent of their role.

Who you are
As a person, you like to take responsibility, work independently, and at the same time see the value of working together as a team. In your daily work, you are expected to work at a high pace and be able to handle different situations that may come up both calmly and professionally. You value the quality of service and going the extra mile is at the heart of your service approach. You have an open mind and are motivated to challenge how we as a team can contribute to sales through our way of work.

What we are looking for
- Previous experience in Customer Service
- Excellent communication and problem-solving skills
- You like to work in a fast-paced and dynamic environment
- Driven to work towards KPIs
- Reliable with a strong work ethic
- A proactive and ‘can do’ approach
- Can work independently and within a team
- Play a key role in achieving service level targets in line with company policies and departmental ways of working
- Used to working with different digital systems
- Experience in Zendesk is meritorious
- Fluent in both written and spoken Dutch and English.

Who we are
Stronger is a Swedish activewear brand that sells products through global e-commerce. We design unique and striking activewear inspired by nature and strong women.

We believe in a healthy lifestyle and empowerment from the inside and out. Our mission is to inspire women all over the world to strive to find the strongest version of themselves by living an active lifestyle.

Our core values are Explorative, Responsible, Active, and Fun, and are used as guidance in everything we do.

Location
It's a full-time position that is located at our office in the central part of Stockholm. We work both at the office and remotely.

Start date
As soon as possible, but no later than mid-May.

When you apply for this role, you will be asked to complete a personality and logic test as part of the process.

Selection and interviews are ongoing.

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