Dutch speaking IT Helpdesk Agent - working in Bulgaria

Location: Varna, Bulgaria 
Salary: 2500 BGN net = 1278 € net p/m
Relocation: flight will be booked, airport pick up and few nights hotel. Plus extensive support from local estate agents who will pick you up from the hotel and will show you around to see different apartments

The company
Our client specialises in everything that has to do with customers and contact. As a Business Process Outsourcer, they take over the whole customer chain. With 12000 members and locations in Belgium, Netherlands, Luxembourg, Morocco, Spain, Greece, Turkey and Suriname, they have a unique combination of customer contact services with tailor made solutions for their clients. 
 The Role:
As a Technical Support Advisor you will support a leader in the Belgian banking and Insurance markets. You will receive mostly incoming calls but also emails from end-users / network users and you are responsible to troubleshoot any technical issues in relation to hardware and software within set timelines. Answering and registering client questions and giving information, advice or instructions will be all part of your daily tasks. First time resolution is important in this job!
The Technical Support Agent must be qualified to be able to handle the following responsibilities: 
To provide technical support to end-users / network users and troubleshooting
To handle, solve or escalate calls within time guidelines: 
Answering and registering client question and giving information, advice or instructions
Analyzing and interpreting client requests to determine the problem and to solve it
To contribute to the development and modification of the network/system and its various components
To troubleshoot non-complex hardware and/or software problems
To assist in selection and evaluation of hardware and software
To apply understanding and knowledge of information systems to assist users with technical problems
To escalate incident and complex hardware and software problem
Provide excellent customer service
Requirements
Fluency in English and Dutch
Previous customer service or technical support role is a plus
Strong interest in IT and willingness to learn
Excellent organisational and time management skills
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

Offer:
Competitive local salary of 1278 euro net p/m
Pleasant and inspiring working atmosphere if in the office
Opportunity to be part of an expanding global organisation
Training & development opportunities
Fully paid training
Relocation package, Flight booking & 2-3 nights hotel accommodation
Assistance with a real estate agent to find long term accommodation
Company events

Relocation package
The company will book your flight to Varna (from anywhere in Europe), pick you up from the airport, and will also have a hotel arranged and paid for you for the first few days. A local estate agent will pick you up from the hotel and will show you various apartments and you will have your own place within a few days!
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com


Required language: Dutch