Dutch speaking service desk agent

Accelit Consulting AB is a IT & Management consultancy and recruiting company with customers in Sweden and around the world.We are looking for a Dutch speaking service desk agent.Your main tasks are to receive and register incoming cases, both internal and external via telephone, email and web.You register, investigate, resolve, close and reopen cases.It is important to prioritize cases according to the customer Service Level Agreement and to assess the customer's impact on the customer's production.You will be working in 1:st line, technical issues will be sent to 2:nd and 3:rd line technicians.Must have: 1.You speak and write fluently Dutch and English Good to have: 2.You have worked in a NOC/helpdesk/support organization before 3.You have some knowledge in programming, SQL, Windows, Unix, AIX, Oracle How to apply: For each of the 3 points above, write how long you have worked with these and some comments.Attach a CV and a professional photo of yourself.Write the subject: "Dutch03".Send in as fast as possible, this ad will be out for 5 days.We do not want to be contacted by salesmen, recruiting or any other company.