Dutch Technical Support Specialist - wfh in Romania

Location: Romania work from home
Role: Dutch speaking Technical Support Specialist
Salary: 11360 RON gross/ month (= approx 1340 euro net p/m) plus performance bonus
Shifts: Shifts, rotational between Monday to Sunday 07:00-22:00, 40 hrs per week (5 days of 8 hrs)
Training: full paid training provided 
Relocation support: air plane ticket to Romania, 2 weeks accommodation in a local hotel, nesting package including: tour of the city (Cluj, Sibiu, Brasov), bank account opening, guidance in finding and renting an apartment, support in obtaining Residential document from the Emigration Office. Plus a relocation bonus 1000 EUR net split in two tranches : first 600 EUR (paid net) after two weeks (14 days), next 400 EUR (paid net) together with the sixth salary received
The Company
Our client is a global player in the CX outsourcing industry. They have offices in 45 countries around the world and for the office in Romania they are looking for Dutch speaker to join their technical support team. This is offered as a work from home role with potential transition to hybrid.
The Role
As a Technical Support Advisor you will be supporting one of the worlds leading voice audios. You will receive incoming calls and email from customers who are experience technical issues with their device. It's your responsibility to provide outstanding technical assistance through live troubleshooting and problem isolation. Identify, analyze and solve software and hardware issues will be your main task. Besides this you will be handling general product information and pre-sales enquiries as well as processing orders. This is a versatile role which suits somebody with an interest in technology and music!
Requirements
We are looking for candidates who have:

Excellent communication skills both verbally and written in DUTCH.
Good command of English 
Previous experience in customer service or technical support
Computer literate
Must love Music/Gadgets/Technology
Logical thinker, who can solve problems in a timely manner
Have to be interested in home network troubleshooting and configuration including wireless configuration,router settings, and Internet security software.
Eagerness to learn and develop
Salary, Relocation Package and Benefits
Full paid training will be provided. Extremely competitive salary plus monthly bonusses. Work from home option offered with transition to hybrid working model. Selection process is done via phone and skype and a relocation package will be available if successful, which includes air plane ticket to Romania, 2 weeks accommodation in a local hotel, nesting package including: tour of the city (Cluj, Sibiu, Brasov), bank account opening, guidance in finding and renting an apartment, support in obtaining Residential document from the Emigration Office. Plus a relocation bonus 1000 EUR net split in two tranches : first 600 EUR (paid net) after two weeks (14 days), next 400 EUR (paid net) together with the sixth salary received
Other benefits include:
Attractive rewards and additional performance based bonuses
Referral bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Lunch vouchers
Child birth support
Various career development opportunities
Free development training, for both personal and professional purpose
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Multicultural and enthusiastic work environment
Tickets to well-known festivals in Romania
Access to internal events and Feel Good Activities program (Outdoor Adventures, Volunteering, Mind-Expanding Workshops, Themed parties & events)
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com



Required language: Dutch