E-commerce & Client Success Manager

About us: Introducing Centra
We are looking for a driven colleague who is eager to join a scale-up journey at a company that is building globally recognized e-commerce software. We are around 90 colleagues today and plan to double in size over the coming 18 months.

Centra is an innovative headless (API-based) Direct-to-Consumer and Wholesale e-commerce software focused on brands in the fashion and lifestyle segments.

Our SaaS product provides a powerful, scalable, and flexible platform for brands with global operations, demands and/or ambitions.

We are currently growing rapidly and intend to double in size several times over the coming few years.

We’ve built our software to be the very best in the world and we build our team around that same idea. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America, and Asia.



We are recruiting an E-commerce & Success Manager
Centra continues to grow rapidly and our Client & Partner Success department needs to add an E-Commerce & Success Manager to our team. The department is responsible for the overall growth and success of Centra’s clients and partners. In this role, you’ll play a key role in delivering on that promise.

Role requirements: Who we are looking for
We’re looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.

This role is a fantastic opportunity to grow but it is also a demanding one from the start and you’ll need the below to be successful:

- Solid experience in leadership-level digital IT management consultancy
- Working knowhow of consumer e-tail and e-commerce infrastructure
- Be very technically minded and solution orientated
- Have great business acumen, both strategically and in operations
- Strong analytical, mathematical, and creative problem-solving skills
- Individual drive, and a self-starter mentality
- Multiparty communication, delegation and organisation
- Excellent consultative and value driven communication skills
- Individual drive, and an entrepreneurial approach to business development
- Ability to understand and act upon buying signals


Formal requirements:
- At least 3 years of experience in, or in close proximity to, e-commerce technologies and workflows
- Both written and verbal Norwegian, Swedish or Dutch and English at native or business level - extra languages are a big plus!
- Able to travel periodically
- Prerequisites for working/living in Sweden (Visum/permits/SPN)
- Located in Stockholm, Sweden


Deliverables:
As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients and the overall success of our relationship with each.

You’ll combine your extensive e-commerce knowhow with analysis, Centra platform usage, tooling and CS playbooks to advice clients and foster a relationship focused on both commercial and operations success

As the client's voice at Centra you’ll also play a crucial role as a prominent product roadmap stakeholder and contributor.

Our CSM team leverages in-person meetings, events, webinars, and video to communicate with clients in the place and time that creates the most value so you'll be contributing to, and facilitating, thought leadership materials, knowledge base articles, 1-to-many events and client success content in this role too.

Here are some important goals and KPI's our CSM's are responsible for

- High net client and revenue retention
- Churn mitigation and save rates

- Contract expansion
- High CES and NPS scores
- QBR / HBR / YBR saturation
- High CRM data quality
- High Time to value and Patch to value scores




What you can expect from us:
Centra is a unique best in breed Headless e-commerce platform tailored for, and partnering with some of most renowned fashion and lifestyle brands in Europe (Björn Borg, Xlash, and many more...)

We are a team and we grow, celebrate and inspire each other. We believe in individual development and we work hard to make sure our colleagues feel part of something big. Our organisation is filled to the brim with the best of the best and we work cross departmental to help make sure individual skills are leveraged where they are needed.

Benefits:

- Attractive salary based on your skills, experience, and potential
- Great benefits e.g., sports contribution, conferences, and company kick-offs
- The opportunity to join a fast-growing B2B SaaS scale-up
- The opportunity to work with strong international brands on innovative projects
- Personal development and growth programs
- A strong entrepreneurial and tech-savvy team culture, with a lot of laughs
- Support from experienced and helpful co-workers
- Central office location in Stockholm downtown and flexibility around remote work


Self-development:

- A non-hierarchical work environment where you’ll have a lot of impact and space for growth

- A budget for participating in educational programs, meet-ups, and other events related to your profession


Feel at home

- Casual dress code. Wear whatever makes you feel good, but we love fashion.
- A multicultural environment where you always belong, no matter your ethnicity, gender, religion, sexual orientation 🌈, or social background
- And, in case you asked, every day is a "fruit Thursday" at Centra 🍈 🍉 🍊 🍋 🍌


Follow us at @lifeatcentra (https://www.instagram.com/lifeatcentra/) on Instagram, to see what it's like to work at Centra and meet some Centra teammates.