E-COMMERCE CLUSTER LEADER (2)

Who you are
Are you passionate about understanding what challenges IKEA has in a changing omnichannel retail environment? Are motivated to influence strategic decision making and to contribute to results through collaboration within global organization and the markets? Are you passionate about understanding the behaviors of consumers (what we call the many people), and you want to participate in how we develop this relationship with customers?
As an Ecommerce Business Steering Specialist, you will need:
• A good understanding of online retailing and customer needs in an omnichannel environment
• You think long term, you define plans and set directions, you coordinate tasks and execute them when necessary
• You drive business growth and contribute to overall success and results through people
• You have an ability to structure information, analyze it, learn from it and apply it
• You can influence strategic decision-making, and a comprehensive understanding of the complexity of relationships in large organizations
Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working.
Your responsibilities
As an Ecommerce Business Steering Specialist, you will work together with all functions in Ingka, especially with Market Support, Digital and the Markets to support planning, performance management and decision-making processes around digital customer meeting points.
The role includes following business performance, influencing strategic decision-making through analysis and recommendations, and supporting the related planning processes in an assigned area of the business to ensure the success and development of our commercial and business strategy on digital customer meeting points.
More in detail you will:
• Work closely with stakeholders, preparing and communicating holistic and relevant analysis, that help identifying sustainable growth business opportunities with a broad performance perspective and business case thinking.
• Collaborate across the organization through defining and developing reports and analysis, to support the development of unique, inspiring, and convenient ways to meet our customers.
• Analyze commercial, customer, operational and financial reports, follow closely the performance of digital channels, and continuously identify opportunities for improvement.
• Lead and support an assigned cluster of markets, to assist them in monitoring their business and seeking business opportunities to fulfil and exceed goals, and act as their voice in the global organization.
• Support global stakeholders addressing doubts/issues related to digital channels with an end-to-end mindset.
The location is Malmö, and you will report to the Ecommerce Operations Project Leader.
About this work area
The mission of the area is to steer and deliver sustainable and extraordinary growth for our customers, people, planet, and company by working together in the development of unique, inspiring, and convenient digital meeting points with our customers.
To enable better business decisions, securing effectiveness and efficiency, and leading in accordance with commercial and business strategies for our digital customer meeting points.
Support the markets empowering them to realize unique, inspiring, and convenient digital meeting points, providing them with economy of scale and exceptional quality in common solutions for all.
Questions and support? Let's connect!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, christina.nellevi@ingka.ikea.com.
We look forward to learning more about you!