E-commerce Inventory Optimization Manager

Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

In line with our Rewind and Fast forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.
Job Description
On this journey we´re all collaborating to create the best omni customer offer for our customers and as E-com Inventory Optimization Manager you will be a key player in making this happen. Together with the rest of the Demand and Supply team your main mission is to maximize selling, profit and customer experience. As E-Com Inventory Optimization Manager you set- and follow inventory targets and steer the garment flow towards the Online warehouses within the Region. Your key responsibility is to maximize selling, profit and customer experience by securing that we based on customer demand, have the right garments in the right location at the right time. This is done through stock management with supply optimization and forecasting of sales and inventory flow. You are working both strategic and operational together with your Store counterpart and the E-Com Supply & Demand Planning Manager, striving towards a fast, flexible and effective in-region supply chain.
Furthermore, you will:
Set, follow up and update allocation % for each warehouse.
Drive the allocation strategy towards Online warehouses
Communicate with necessary stakeholders regarding allocation exceptions in their markets
Align with Online Sales Market in the region on sourcing assumptions to understand forecasted demand per WH and to secure availability
Understand customer behavior impact on demand and supply actions accordingly
Responsible for Online Supply Chain budget including inbound, moves, and SKUs
Align commercial actions affecting garment flow in collaboration with your Store counterpart
Collaborate with E-com Demand & Supply Planning Manager to forecast long term garment flow on location level
Steer returns garment flow to optimize the capacity
Drive OMNI garment moves together with your Store counterpart to optimize stock levels and selling in both channels
Constant exploration and implementation of how to improve short and mid-term demand forecasting, allocation and supply optimization together with your Store counterpart and E-com Demand & Supply Planning Manager

Qualifications
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking, want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.
Besides your personality we see that:
Deep understanding of forecasting and supply optimization
High analytical skills and an advanced Excel user
Broad understanding of Online Sales and Operations, buying and stock management.
Deep understanding of logistics operations
Structured way of working with a collaborative personality and good communication skills
High level of salesmanship
Experience from Online Sales Planner, Online Business Controller Merch or Business Controller from Assortment Office is meriting
Experience from other analytical roles are meriting
Experience from Online Merchandise Manager or Online Visual Merchandise is meriting
Programming skills is meriting



If you want to join our exciting journey and a fantastic team, please upload your cover letter and CV (English) as soon as possible but at the latest 11 of April 2021. Due to GDPR, we only accept applications through our career page. Do not wait too long with your application as interviews are held continuously.
This is a fulltime position with placement in Stockholm. Start date after agreement
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.