e-Commerce Support & Operations Coordinator for international tech company

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

Multimind is looking for a e-Commerce Support and Operations Coordinator for our client, an international consumer electronics company. This is an exciting and challenging 1-year consultancy opportunity starting as soon as possible with great opportunities for an extension afterwards. 


About the company  Our client is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything our client does is driven by an unyielding passion for excellence - and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant, and innovation is critical to a company’s survival. For the past 70 years our client has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

About the role The e-Commerce Support & Operations Coordinator is part of the Nordic eCommerce team and has a key role in securing and optimizing a qualitative ecommerce fulfilment and customer support in the Nordics. Main responsibility is to be the key contact point to the call center, with the objective of enhancing the customer journey and improving processes.

Key tasks and responsibilities Main contact for call center’s 2nd line agents, act as intermediary between the call center and other involved stakeholders (customer service, logistics, finance, legal and vendors within these areas).
Oversee the daily order flows, work continuously with ensuring smooth order operations.
Pro-actively work with identifying issues related to order fulfilment and payments, analyze the root cause and apply appropriate solution.
Responsible for continues development of related policies and procedures.
Secure that customers have access to support information, service terms and purchase conditions throughout the shopping journey, as well as keeping the terms and conditions updated according to the current circumstances.
The profile Educational background within business administration or equivalent experience 
Experience with customer support, ecommerce or retail
Experience business systems related to customer service, order management and ERP (e.g. SAP).
Fluent in Swedish and English
Solution-oriented
Serviceminded
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.



Employees at MultiMind are entitled to: Employment terms according to the collective agreement in terms of salary, vacation, statutory  pension contribution, sick-leave entitlements, parental leave and overtime compensation. 
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and  ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership