E-mail customer support agent Swedish

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Swedish-speaking Customer Support Agent for their offices in Lisbon.


Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.


DUTIES AND RESPONSIBILITIES:

Assist subscribers of a video content platform using emails only
Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction
Identify when the issue should be re-assigned to another department
Collaborate with other agents or teams in case of more complex cases
Document each action taken in a CRM system in detail.


REQUIREMENTS:

Native/fluent Swedish, both oral and written. Fluent in English (at least B2 level
Possess excellent written communication skills to simplify technical language for non-technical users
A resourceful personality
Good reading skills and ability to empathize with others
Ability to solve issues in a timely manner
Ability to work independently while being a team player at the same time
Ability to cover shift rotation and be on time at the office and cover day shifts.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance.