ECCO - Customer Service Team Leader

ECCO is one of the world’s leading shoe brands, combining style and comfort. ECCO’s success is built on top-quality leathers and innovative technology. ECCO is a highly responsible company that owns and manages every aspect of the value chain from leather and shoe manufacturing to wholesale and retail activities. ECCO’s products are sold in 101 countries from over 2,250 ECCO shops and more than 14,000 sales points. ECCO is family-owned, founded in Denmark in 1963, and employs 25,500 people worldwide.

Would you like to join a global family of more than 21,000 people who are proud to create the footprints of tomorrow? Headquartered in Denmark, ECCO is a family-owned company that offers international opportunities. To our Customer Service Team in Copenhagen, we are now looking for a Team Leader!

Your responsibilities
As a Team Leader, you have the overall responsibility for managing a Customer Service team of 5 people. You ensure that the highest level of customer care activities is delivered to ECCO Northern European customers within the regional sales organizations, as well as to B2B customers. In cooperation with the wholesale team, you develop and implement standard practices and processes within the Customer Service function and facilitate the sharing of best practices within the function. You will have a day-to-day responsibility of managing the performance of the team, maintaining employee motivation, developing competencies within the team and driving repeat business (incl. weekly campaigns). The position is based in Copenhagen and limited travel is expected.

The Team Leader Customer Service is reporting to the General Manager, responsible for one of the sub-structure within ECCOs European region.

Your profile
To enjoy this role, you need to be highly motivated and hungry for results. You have a strong integrity and a high ambition, still with a strong focus on collaboration. We believe you have a couple of years’ education and/or experience within retail and/or fashion industry with international exposure. Experience in leading a team is preferred. Masters English on a negotiating level (written and spoken) is essential, in addition to any of the Scandinavian languages.

As a person, you are used to problem solving and decision making, as well as guiding and managing others. You pay high attention to details, and you know what makes a good business. ECCO has great development opportunities if you want to pursue an international career.

What we offer
ECCO works targeted and focused to become the World’s leading brand within the footwear industry. We are committed to deliver the best Customer Care in the industry. Our vision is clear: to create the footprints of tomorrow and build a sustainable and responsible company for current and future generations. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter. Do we match?

Contact and Application
Infinity is successful in recruiting excellence to culturally strong companies and our obvious partner in this recruitment. For more information, please contact Emil Nilsson, Infinity, ph. +46 705591192 or Mårten Näsvall, Infinity on e-mail: marten.nasvall@infinityhr.se.

Please apply now using the form below!