Ecosystem Services & Key Account Manager

About EIT Manufacturing
EIT Innovation Communities are designed as pan-European partnerships that bring together business, research centers and universities with the aim to tackle major societal challenges in areas with high innovation potential. To find out more, please visit www.eit.europa.eu.
The European Institute of Innovation and Technology (EIT) recently launched the building of the Innovation Community Manufacturing. EIT Manufacturing’s mission is to bring European manufacturing actors together in innovation ecosystems that add unique value to European products, processes, services – and inspire the creation of globally competitive and sustainable manufacturing. www.eitmanufacturing.eu
About the position
EIT Manufacturing is seeking a dynamic and experienced Ecosystem Services & Key Account Manager to play a pivotal role in selling service offerings for EIT Manufacturing members as well as for external customers, thereby contributing to the business growth of the organisation. The successful candidate will be responsible for valorising the existing EIT Manufacturing assets, by identifying growth opportunities, building strong business partnerships and driving revenue generation through innovative service solutions. In addition, this profile will support the key account management of existing EIT Manufacturing members as well as the acquisition of new ones. The Ecosystem Services & Key Account Manager at CLC will collaborate with the local team to actively integrate the business perspective in collaboration with the Innovation, Business Creation, Education and RIS functions, within the local ecosystem and innovation community. The Ecosystem Services & Key Account Manager will also collaborate with Manufacturing SASU, the commercial arm of EIT Manufacturing, in charge of designing the service offering for the organization and coordinating the sales and marketing of EIT Manufacturing services.
The Ecosystem Services & Key Account Manager role reports to the CLC North Managing Director.
Missions and key accountabilities:
Key Account Management: Cultivate and nurture relationships with key accounts, with focus on EIT Manufacturing (Core/Associate) members. Drive KYC (know-your-customer) activities, understanding their needs, pain points, and expectations, and proactively propose tailored solutions that drive mutual growth and success, in order to ensure high levels of partner satisfaction.
Membership Expansion: Actively seek out and recruit new members who align with the EIT Manufacturing mission and vision; evaluate prospect members, curate applications and onboard them into the network.
Partnership Building: Build and maintain strong relationships with existing and potential business partners, stakeholders, and customers. Develop strategic partnerships with key business partners, with a view to deploy and sell services.
Services Sales: Actively promote and sell EIT Manufacturing service offerings. Develop strategies to upsell and cross-sell services, identify new market segments, and explore opportunities for expansion. Collaborate with cross-functional teams, notably Pillars, to fine tune the value proposition and service offering, including customization for the local market.
Market watch: Conduct and consult market studies to identify emerging trends, competitor activities, and potential market gaps. Leverage insights to refine service offerings and identify new business opportunities.
Strategic Planning: Contribute to the development and execution of the CLC's business roadmap. Collaborate with the CLC Director and Pillars/functions to align business development strategies with the overall Co-Location Center goals.
Qualifications:
Master’s degree (or equivalent) or MBA with majors preferably in Business administration/management, Economics, Marketing, Commerce or Engineering
Proven track record of at least 5 years in business development, key account management, or a related role, preferably in a technology-driven or manufacturing environment.
Solid understanding of business strategies and business models
Good command of IT tools (MS Office, CRM, Web collaboration tools)
Fluent in English. Proficiency in additional European languages is a plus.

Experience:
Established network of relevant stakeholders from business, industry and academia/research in the relevant region
Demonstrated experience in selling services, identifying and capitalising on business growth opportunities
Proven success in managing key accounts, fostering long-term relationships, and achieving revenue targets
Understanding of the market, with the ability to translate insights into actionable strategies
Knowledge of the manufacturing sector

Skills:
Excellent interpersonal and communication skills, with the ability to engage diverse stakeholders
Strong business acumen and strategic thinking, coupled with a results-oriented mindset
Outstanding presentation and negotiation skills, with the ability to articulate the value proposition of EIT Manufacturing CLC's service offerings.
Analytical mindset and proficiency in using data to drive decision-making
Self-motivated and proactive, with the ability to work independently and as part of a team.

What we offer
A full-time role in a family atmosphere with a multicultural team at office facilities on Lindholmen, Gothenburg, Sweden
A dynamic, proactive, flexible and diverse working environment in a growing international firm
An environment that gives you the opportunity to develop your skills and knowledge and regular internal trainings to stay on top in our core business
Straight internal communication, low hierarchies, and freedom to operate
Wellness allowance and other basics according to Swedish collective agreement