Email Deliverability Specialist

Voyado is a groundbreaking Customer Experience Platform made for e-commerce and retail. With Voyado, any brand can personalize their customer experiences across channels in a powerful, scalable way - and have a lot of fun while working! Voyado has been the go-to solution in the Nordic countries for several years and we are now rapidly growing internationally, in markets like the UK and the Netherlands. Do you want to know more about our future expansion plans? Read our latest news about partnering up with Verdane here (https://www.di.se/digital/studenterna-startade-mjukvarubolag-har-125-anstallda-och-dubblat-intakterna-pa-tva-ar/).

If you are ready for your next adventure, want to join our team on our international expansion and have an interest in client relations, eCommerce, retail and tech - keep reading. You can also check out some of our customers (https://voyado.com/customer-cases/)!

About the role

As an Email Deliverability Specialist, you are responsible for assisting product development, customer support and onboarding teams with expertise in email deliverability matters.

You are also responsible for setting the correct foundation for our new customers to ensure they have proper information and knowledge required to optimize their email deliverability. For this part, you will be working closely with onboarding team and guide our customers through a solid ramp-up phase.

You will join the business area Customer Services, and report directly to Head of Customer Success.

Your responsibilities

- Assist in developing improvement plans for our customers based on established best practices for email deliverability
- Inform our customers about relevant tools and information to understand and measure deliverability health
- Provide our customers with knowledge about list hygiene, email deliverability best practices, IP and domain warming strategy, and optimal email deployments
- Address behaviors that may pose a risk to our email platform
- Support our business areas internally with information and training




So, who are you?

Voyado is an innovative tech company where we are driven by passion and commitment. To succeed in the role as Email Deliverability Specialist, it’s important that you are passionate about this area, have a curious and solution-driven mind and want to be a part of constantly improving processes.

You are…

- Communicative with the ability to tailor your message to the audience at hand, whether it’s delivered via email, presentation, report or conference call
- An innovative thinker who can formulate conclusions having both the email sender and receiver in mind
- Pedagogical with the ability to engage and understand customer needs and challenges
- Proactive and a great portion of self-leadership
- Curious, humble, and social team player


You have worked in the field of email deliverability, preferably in an email deliverability team or similar, for at least one year and have the following skills and experiences:

- Bachelor’s degree in a technical or analytical field, or work experience that demonstrates comparable abilities
- Work experience in an analytic, data driven email deliverability role
- Understanding of the concept “email as a marketing tool”
- Experience monitoring or reporting on campaign-level email marketing data
- Understanding of email servers, and experience with ISP procedures (feedback loops, postmaster pages, etc.)
- Understanding of using data to continuously test, measure, and optimize
- Knowledge of the major ISPs/providers, email marketing in general, anti-spam technologies, and understanding of both the sender- and receiver sides of email
- Fluent in Swedish and English


Nice to have:

- Expertise on authentication protocols (e.g. DKIM, SPF, DMARC, IP addresses) and bounce categorization
- Work experience in or with a CRM-team
- Understanding of global privacy and anti-spam legislation (GDPR, CASL, CAN-SPAM etc.)
- Working knowledge of 3rd party email deliverability tools
- Experience monitoring or reporting on campaign-level email marketing data
- Experience with Validity (formally Return Path, 250ok), Litmus or other equivalent tools is a plus
- Working knowledge of SQL and relational database concepts a plus


Ready to join the team?

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!



Additional information

Due to vacation, selection and interviews will be conducted in mid-August.