EMEA helpdesk support engineer

About Axis Axis increases the value of network solutions.The company is an innovative market leader in network video and print servers.Axis' products and solutions[are[focused on[applications such as security surveillance, remote monitoring and document management.The products are based on in-house[developed chip technology, which is also sold to third parties. Axis was founded in 1984 and is listed on the Nordic list, Mid Cap, Information Technology.Axis operates globally with offices in 18 countries and in cooperation with distributors and system integrators[in 70 countries.Markets outside Sweden account for more than 95% of sales.Information about Axis can be found at www.axis.com . The EMEA helpdesk function (Europe, Middle East, Africa) in Lund, part of the Customer Solutions department, is looking for one additional support engineer to serve our customers in Europe.Support is generally provided in English, German, French, Spanish, Italian and Swedish and we are interested in adding Dutch to the list.This position aims to work towards the Dutch and Belgian market and the general English speaking markets.Our main objective is to add one resource that is native speaking Dutch and fluent in English.Any knowledge in the other languages is a plus, especially French.If you have other combinations of language skills please apply as this may solve the puzzle in other ways. This position is based in Lund, but there will be daily contact with our subsidiaries in Europe. The Customer Solutions group at Axis is a very international team.Your colleagues in the department work with product support and pre-sales assistance covering everything from assisting end users with smaller problems to supporting sales in major deals. Position description: - Providing valuable phone and electronic support to end-users, resellers and distributors.- Providing potential customers with pre-sales information about Axis products - You will have at your disposal a team of product specialists who can provide you with product-specific assistance for resolving the more complicated cases - Practically speaking, you will be part of two teams, the EMEA help desk team and the sales office which you will assist with both pre-and post-sales support We would expect the successful candidate for this position to have the following background: - excellent communication skills and a genuine interest in helping solve our customer's problems - sound knowledge of basic computer software and hardware technology - experience of network operating systems such as; Windows 2000, Windows NT or Unix - a keen general interest in networking technologies, the Internet, LANs and network products - experience of networking protocols such as TCP/IP is a definite plus Questions about this position? Contact Rachel Taylor Application deadline: 18-MAY-07