EMEA Support Engineer - Italian Speaking

Temporary position 2009-09 - 2010-08 JOB DESCRIPTION As Support Engineer you will be part of the EMEA (Europe, Middle East, and Africa) Technical Services Team, giving technical support to customers within the EMEA sales region.Your will be in direct contact with both end customers and partners handling technical support cases for your region (Italy) and as a back-up for other regions.This includes phone, e-mail, and on-line helpdesk support for mainly after sales questions and issues.Your main tasks will be to: * Provide valuable phone, e-mail and online helpdesk support to end-users, resellers and distributors * Assist the EMEA sales offices with both after sales and pre-sales support * Develop and build support material in your local language * Build technical knowledge and develop the service and support function with the team * Authorize warranty exchange (RMA, Return Material Authorization) and handle day-to-day issues with RMA partner At your disposal you will have a team of product specialists, providing you with product specific assistance.The position involves a few travels a year within EMEA.YOUR QUALIFICATIONS The position as Support Engineer is of very high importance, greatly influencing Axis brand value and the customers experienced service level.It is therefore important for us that you are a service-minded and structured individual with a large technical interest.We also believe you enjoy working in an open-minded and multicultural environment and that you, apart from the above, have/are: * Previous experience from technical support or similar * Fluent (written and spoken) in Italian * Excellent skills (written and spoken) in English * A sound knowledge of basic computer software and hardware technology * A general interest in networking technologies, the Internet, LANs and network products.Experience in one or more of the areas below are considered a plus: Camera/image settings, network protocols, surveillance camera systems, servers and storage, systems, electric science, client/server OS or application management.THE EMEA TECHNICAL SERVICES TEAM EMEA Technical Services consists of different functions where the largest one is customer support, which gives technical support to customers within the EMEA sales region (Europe, Middle East, and Africa).All functions are centralized to Lund, Sweden and currently consist of a team of around 15 people.The team is also involved in authorizing product exchange under warranty (RMA), while the actual RMA handling is carried out by external partners.EMEA Technical Services furthermore manage the technical set-up of major trade shows in EMEA and for all functions has an extensive cooperation with the local sales offices.WHAT AXIS CAN DO FOR YOU We believe in openness and that work should be fun!At Axis you will work in a truly global environment with creative people and the latest technology.This is a great opportunity to grow with the global market leader in network video both on an individual and professional level.Come join us!READY TO ACT?Axis is a company realizing the benefits of a diverse workforce.We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.