Employees to our Customer Liaison team

Welcome to the innovation leader in home appliances, welcome to the team!
BSH Home Appliances AB is part of the BSH Home Appliances Group. With our products under the brands Bosch, Siemens, Neff and Gaggenau, as well as with our regional and special brands, we make life easier. An international group with an annual revenue of about 13.9 billion Euro in 2020 and more than 60 000 employees, we inspire through high quality product design, resource efficient technology and an excellent working environment.
Get ahead with your career – think ahead with us.Employees to our Customer Liaison team, Sweden, complaints handling, with one located in Solna and one located in Tallinn
We are looking for two employees to our Customer Liaison team. Together with your colleagues, you will take care of our customers who need help and answers to, among things like ongoing service cases mainly in the Swedish and secondarily in the Norwegian market.

Your duties include, things like:


• Handle incoming calls for spare parts and repair cases, on Mondays and when needed.

• Handle incoming mail regarding complaints about service cases or to advice on how to use the product for best results

• Decide on for e.g., product exchange, credit note and payments.

• System work, in Spice, SAP and xPos and other systems.


We are looking for a productive person with several years of experience in previous tasks in customer service. You are driven by guiding our customers and colleagues in a customer-oriented, informative, and professional way. You also have high computer maturity and find it fun to work in different systems. It is meritorious if you have good knowledge of complaint rights and can also speak and write Norwegian.

As a person, you are empathetic, curious, objective, and responsible and enjoy working in team.
The position is full-time and is a permanent position starting as soon as possible.

Application
Selection and interviews take place continuously during the recruitment process, so please apply as soon as possible, but no later than May, 17th 2023.

For questions regarding the position, please contact Gabriella Lembke Gabriella.Lembke@bshg.com.