End User Computing Engineer

Gamesys Group is one of the world’s leading gaming operators, with millions of players and 1500+ employees. We believe passionately in what we do. Quite simply, we craft entertainment with care, building trusted brands and creating great experiences that always put the player first.
Our award-winning brands – including Virgin, Jackpotjoy, Monopoly, Heart and Vera&John – are some of the best known in the industry. Join us and you’ll be joining a big, international group with some great brands and an exciting future. You’ll feel part of one global family, working with smart people, and delivering a great experience for our players. There’s one thing we expect from you, over and above everything else. Be yourself. One of the values in our DNA is ‘stay wonderfully weird’ – and that applies to all of us.

We are looking for an EUC Engineer who will be part of the Enterprise IT team delivering IT Services to the global organisation with 1700+ staff and 12 Offices around the world. This role would suit a mid-weight End User Computing Engineer who has experience of being the sole point of contact for IT at a single office for a large organisation.
You will be enthusiastic, energetic, and able to learn new skills quickly, with a pro-active demeanour. This is a fast-growing company and a great place to further develop your IT skills
Expected to cover operational hours between 08:00 and 17:00, providing on-site support for the Skövde office and remote support for other locations You may be asked to travel to some of our other locations across Europe and North America.
The primary base for the company is in Europe and a majority of the End User Computing team are located at various European offices. Working in the office in Skövde, you’ll get a close connection with all co-workers (a great bunch of people) as they’ll come to you with their IT related issues. You will be expected to work independently under minimal supervision.

Key Responsibilities
Provide onsite and remote technical end user support.
Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process.
Supporting IT projects and managing these to completion
Supporting Windows 10 & Mac OS devices, connected to the corporate network.
Build and maintain relationships with the wider IT team.
Support of Microsoft 365 including Teams and Exchange.
Maintaining up-to-date records of hardware inventory and managing the device lifecycle. This will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register.
Support and maintenance of AV and Video Conferencing.
Ability to cope in a technically complex and fast changing environment and to respond calmly and rationally to changing priorities in a deadline-driven situation.

The right end user computing engineer must have knowledge in the following areas:
Windows 10 and Mac OS X support, troubleshooting and deployment.
Working with a helpdesk system preferably Jira Service Desk and understanding the escalation process.
Strong experience with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint.
Remote User Support and Remote access technologies
Printer support and configuration
Basic Network knowledge and troubleshooting skills.
Basic ITIL knowledge

Desired but not essential:
Basic Scripting
Experience supporting network equipment.
Experience supporting servers

Personal Skills and Attributes:
Minimum 12 months experience in a similar role
Able to work independently with minimal supervision.
Excellent communication skills, written and verbal.
Flexibility in working hours
Be willing to support remote sites, including occasional visits.
Good time management.
Strong problem solving.

Perks of being part of Gamesys
We offer extensive learning opportunities, e.g. through O’Reilly and LinkedIn learning. Monthly follow ups with your team leader. Performance based bonuses is also part of the deal. To say that your career growth is important for us is absolutely correct.
A yearly gym allowance, monthly massages (once we’re vaccinated that is), health care insurance, possibility to play ping pong/basket/pool during lunch; your health is important to us! We also provide you with everything you need to set up an ergonomically correct workplace at home.
After works (both virtual and IRL), team building activities, our big Christmas conference, Bubbles and joy, barbeques on our balcony and once back in the office – daily breakfast! Our events are appreciated and valued by our employees.