End User Support Specialist, Epiroc

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Do you enjoy working closely with end users? Are you seeking a new challenge and would like to work in an innovative and inspiring environment? We are currently looking for an End User Support Specialist to join our team at Epiroc IT. Does this sound like the next step in your career? Then this might be the right challenge for you.

Your team
At Epiroc IT, we are committed to providing the technology behind innovation and the tools empowering collaboration within Epiroc. Our mission is to operate and develop solutions and services that enable the organization's growth and profitability. The function operates on a global level to ensure that the organization has the tools needed to be successful.
We believe that we are stronger together, and all of us bring unique skills and competencies. In this role, you will provide IT support both on-site and remotely to Epiroc end users within the Nordic Region. Our team consists of 14 innovative colleagues with the goal of delivering the best possible service. Together, we are an essential part of the business's success. We operate in the Nordic Region, including Sweden, Finland, and Norway.

Your mission
As an End User Support Specialist (EUS Specialist), you will provide full onsite/desk-side and remote support to end-users for all their IT issues, services, and change requests. Your main mission will be to provide 2nd level support onsite in Örebro, as well as support remote users at other locations.
Some travel is required within the Nordic region; therefore, a driver’s license is a must.

Your profile
A bachelor’s degree in information technology or equivalent work experience is required. We work with ITIL; therefore, it’s an advantage if you have an ITIL Certificate or equivalent experience. You should have at least one year of experience within IT, for example, troubleshooting hardware and managing/supporting mobile and other devices, with frequent customer contact. Experience with PC management software, such as remote software installation, remote PC support, and re/imaging PCs, is necessary. It’s an advantage if you have experience with Altiris. Fluency in English, spoken and written, is a must, and it's advantageous if you are fluent in Swedish.
As a person, you know how to prioritize and have a sense of urgency when needed. You find solutions where others might see challenges, and you enjoy providing services and building relationships with the business as well as end-users. You enjoy supporting non-technical end-users in a professional way and are willing to go the extra mile to find solutions. With your analytical skills, you thrive when solving problems in complex environments.

Location and travel
This position is located in Örebro, Sweden. Occasional travel is required.

Life at Epiroc
By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!
In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:  
* Global career opportunities
* Epiroc University, for your own competence development
* Community involvement
* Benefits package, which amongst other things include flexible working hours and bonus.


A hybrid workplace
Life at Epiroc can include the possibility for a hybrid workplace. It is a way of working that offers flexibility and participation allowing for a better balance between work and private life, which also promotes well-being. The hybrid workplace is an opportunity if work allows, based on your role, responsibilities, and individual conditions.

Application and contact information
Please send your application, including CV and personal letter, by creating an account in our recruitment system as soon as possible but no later than 2024-02-23. We review applications on a continuous basis. Please note that due to regulations, we cannot handle applications received through email.
For questions about the position please contact hiring manager: Alexandra Karlsson, Regional End User Support Manager, Nordics, Alexandra.karlsson@epiroc.com
For questions about the recruitment process or application please contact: nesrin.kaddoura@epiroc.com 
We have already made our choices regarding advertising channels and consulting providers, and kindly request not to be contacted regarding such inquiries.