Engineering Manager - Field Service Management

The Engineering Manager for Field Service Management will be responsible globally for FSM softwares, system design, driving technology enablers and building necessary technical capabilities in the domain. The role also will be responsible for leading a cross-functional digital product team along-side the FSM product manager overseeing and executing on the group FSM roadmap and priorities.
As Engineering Manager for Field Service Management, you will:
· Manage (as a line manager), coach and develop the solution and grow your IFS FSM Development team.
· Lead (as an engineering manager) the product domain for Field Service Management where Electrolux has a direct service business model as well as a hybrid service model.
· Responsible for order/ ticket life-cycle management (order creation, appointment-booking backend, order dispatch, and back reporting) technical solutions
· Responsible for co-developing a global roadmap of the FSM solution and driving the APIs & Integrations in the scope of the system landscape.
· Responsible for planning and executing migration to FSM cloud version as part of IFS roadmap
· Be responsible for ensuring the FSM solutions on the landscape are delivering the intended business value performance
· As we continue to go through an incredible period of growth rolling out our consumer centric strategies across the group you will play a critical role in ensuring the FSM solutions can scale for performance (bringing efficiency) and conversions (new sales)
· Support and mentor your wider product domain team (Product Owners, Transformation Leads, Scrum Master and Delivery Leads)
· Promote ownership and accountability, learning and teaching, and a push for the highest standards, in order to cultivate a great culture where team members can do their best work whilst also having fun.
· Promote and make a success of our globally distributed teams - with team members from our partners residing in Poland, Stockholm, India, UK and rest of Europe.
· Help structure the team, establishing goals and KPIs for the team and/or technical scope and orchestrating improvement using root cause analyses, postmortems/retrospectives, etc.
What we need from you:
· A solid understanding of the software development lifecycle, with an emphasis on best practices (e.g. testing) and design philosophies (e.g. DDD).
· Expertise in Field Service Management business and tech domain
· Experience building a CI/CD pipeline and release automation for the SaaS products.
· Solid knowledge of Cloud infrastructure and Cloud-native patterns
· Experience working with a microservice architecture
· The ability to thrive on a high level of autonomy and responsibility
· Build consensus around your ideas and convey information effectively
· Lead by example, and empower your teammates to do their best work
· Show strong technical knowledge so that you can challenge your team to make the best architecture and product decisions.