Engineering Team Lead, Support Group

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
Working in Product Development at Wolt
At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 40 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have dedicated a lot in our in-house built support tooling because we believe it’s essential to ensure satisfaction for all of our customers and partners across the 25 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app, we also want to proactively identify and solve issues even before our customers and partners notice something might be wrong.
Join our Support Funnel team, which is building a self-service support platform to make sure that our more than 20M+ monthly users are able to get help as quickly as possible. The platform will allow us to design self-service flows with a no-code solution, deploying them into the hands of customers in a matter of minutes.
Customer Support is a big deal for us and we will do our best to keep our 20M+ registered customers, 130.000+ courier partners, and 60.000+ restaurant and retail partners happy.
Be ready to lead a team that crafts tooling that matches the level of quality and love that we dedicate to creating our external solutions!
Qualifications
Your role as a team lead will involve inspiring, facilitating, and enabling your team to thrive. You will oversee the team's weekly cycle, create personal development plans, conduct regular 1-on-1s, participate in designing technical solutions, and support your team whenever needed.
We expect you to be an excellent communicator, ready to support both your team and external stakeholders. As a product-oriented and proactive problem solver, you will address challenges constructively within the team and across the entire Wolt Product team. You understand what it takes to develop high-quality software, foster a supportive environment, and achieve ambitious goals together.
To speak the same language with your team and stakeholders, you'll need a solid engineering background in Python. And having experience with AWS, Kubernetes and distributed systems will for sure help too.
Additional information
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.