English Customer Advisor

Are you good at finding solutions where the customer’s best interest is always in focus? Do you thrive in a dynamic environment and want to be part of a team in a growing company? If yes, then the role of customer advisor at Tailor Store might be the perfect fit for you! We offer a role where you get to work with customer support and administration via email, phone and video meetings. The role of customer advisor at Tailor Store is rich in variety and sometimes really challenging, in a good way!
Tailor Store is looking for a German speaking customer advisor/order administrator based at our office in Helsingborg, at 75% minimum.
Tailor Store Sweden AB is an international e-commerce company that provides customers in over 30 countries with tailor made garments. Tailor Store was founded back in 2003. Today we employ over 500 people, 20+ of which are located at our Helsingborg head office. Tailor Store’s goal is to provide the world with tailored clothing and to be a part of the world's transition into sustainable fashion.
In the role of customer advisor, you will be a key player in a team of six people where you, together, are responsible for all customer contact and direct customer / order administration via email, phone and video meetings. This includes advice linked to the purchase of tailor-made products, delivery monitoring and follow-up, all to ensure that our customers have the best possible experience. Incoming cases usually concern questions regarding fit, fabrics, deliveries and website.
Qualifications
Completed high school education
Previous experience within the field of customer service is an advantage but not a requirement
High level computer skills
English is your first language
Basic understanding of Swedish

We believe that you are service oriented with an eye for detail. You appreciate having daily contact with customers and colleagues which contributes to a good working atmosphere throughout the team and company. You have excellent communication skills and are comfortable using a computer and phone when in contact with customers. You are energetic and have the ability to prioritize even in periods when the workload is high. You take great responsibility for your work and want to excel.
Furthermore it is our belief that your flexibility makes it easy for you to adapt and that you thrive in a dynamic organization. Great emphasis will be placed on personal suitability and interest in the job.