English speaking executive director of operations (Greece)

What you’ll be doing:
The Executive Director of Operations will ensure that the site in Athens and supported lines of business deliver on KPIs and critical operational expectations. You will be responsible for results achieved across multiple lines of business including ensuring operational goals are exceeded including facilitating the resolution of process and operational issues through cross-functional partnerships, managing highly escalated issues requiring communication to all levels of leadership, and drive continuous improvement through optimizing efficiencies.
What you’ll bring to us:
Builds capability by developing a strategy to support the design, customization, and delivery of leadership development programs.
Partners with corporate resources to align global leadership strategies and technology solutions
Provides leadership and development to the leadership development team. To include, hiring, performance management, and terminations of team members
Drives the optimization of learning technology tools such as TeleTech University, High Definition Video and Social Media. Manages the utilization of technology to link leadership learning initiatives to performance
Partners with executive leadership to identify performance needs; develop and implement strategies and tactics. Identify solutions and initiatives to create organization effectiveness.
Work effectively with consultants, vendors and professional resources to enhance organization capability

What skills you’ll need:
Experience in working with management assessing, diagnosing and developing interventions to align training initiatives with company strategies and values; experienced presenter/facilitator and familiar with principles of adult learning
Knowledge and sensitivity of diversity issues in training; ability to effectively deal with conflict and highly sensitive situations
Strong consulting and influencing skills; excellent interpersonal and communication skills, both written and verbal
Strong organizational skills and attention to detail; user knowledge of database systems.
Ability to analyze results of behavioral assessment tools
Possess contract negotiating capabilities to help build potential partnerships; needs to be able to bring staff and key influencers together to work in concert

Who We Are:
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you



Öppen för alla
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