English speaking Point Support Scheduler

English speaking service admin assistant (Point Support Scheduler) with scheduling responsibilities for our European field service team, based at our HQ in Uppsala.

Job description
Your principal duties are to interface with our customers and our European service team of 10 field service engineers to manage our dispatch and back-office support functions in a timely manner. You will collaborate closely with our colleagues in Inside sales, technical support, Field Service, Sales and Finance.

This position is as a consultant. You will be hired by Adecco Sweden AB. The assigment will start as soon as possible and will last approximately 1 year with a possible extension.

Location: Uppsala

This is a full-time position

Job duties
As service coordinator you need to be communicative and structured in your approach, manage a constant flow of errands, take decisions, and distribute assignments.

Main daily task:
Respond in a timely manner to incoming inquires and requests from our customers by mail and phone.
Set strategy, Organize, and manage daily operations of; remote technical support, Service sales, dispatch of field activities, inhouse repairs and service administration of our databases.
Close work orders and invoice customers.
Handle back-office administration of installed base and keep our asset management system updated.
Handle and resolve customer complaints.

Requirements

Ease in communication and understanding customer needs.
Organizing skills, see solutions and opportunities.
Ease in taking decisions and prioritizing workload.
Experience with computers and software.
English, second language EU language advantage (German, Spain, French, Italian)
Chemical or technical background is advantageous.

We believe you are energetic and able to communicate with a diverse group of customers and colleagues. You are thorough, structured, and have an eye for details.

Kontaktuppgifter

Har du frågor angående registrering, var god kontakta supporten via info@adecco.se

Välkommen med din ansökan!

Sökord

Uppsala, Adecco, Point Support Scheduler, Adminstration, Projektkoordinator, Projektadministration