English speaking Sales operations manager (Greece)

Sales Operations Manager


Sales Operations Manager - Athens
Bringing smiles is what we do for you and the customer. As a Senior Manager – Sales Service Delivery working onsite in Athens you’ll be a part of creating and delivering amazing customer experiences while you also experience an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment.
You’ll report to the Sales Site Leader. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
Improve the key success metrics associated with goals. These include:
Revenue Targets
Customer Satisfaction Score
Quality Goals
Manage key client stakeholders
Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects

What You Bring to the Role
3 years or more of call center, customer service industry or sales management experience
Bachelor’s degree or equivalent
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program
Understanding, interpreting, and manipulating data for reporting

What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)



Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.